Customer Service Representative

Customer Service Representative (Remote Full-Time) Company: Heritage Civil Works West Des Moines, IA heritagecivils.com About Us: Heritage Civil Works is a forward-thinking engineering firm focused on delivering smart, sustainable infrastructure solutions across the U.S. We pride ourselves on a strong commitment to client satisfaction, innovation, and a positive team culture. As we expand our operations, were seeking a dedicated and professional Customer Service Representative to support our growing team and client base. Position Overview: As a Customer Service Representative, you'll be the first point of contact for our clients, vendors, and internal stakeholders. Your role will involve answering inquiries, resolving issues, and ensuring a smooth and positive experience for every person you assist. You will work closely with our operations and project teams to provide timely, accurate information and support. Key Responsibilities: Respond promptly to customer inquiries via phone, email, and live chat Handle customer issues with professionalism, empathy, and efficiency Provide accurate information about services, schedules, and project updates Maintain detailed records of customer interactions in CRM systems Collaborate with internal departments to resolve client issues and requests Monitor incoming support tickets and ensure timely resolution Identify recurring customer concerns and escalate them when necessary Support onboarding of new clients and assist with documentation Represent the Heritage Civil Works brand with clarity and courtesy Requirements: Previous customer service or administrative experience (1+ years preferred) Excellent verbal and written communication skills Ability to multitask, prioritize, and manage time effectively Strong problem-solving skills and a proactive attitude Comfortable using digital tools and support platforms (e.g., CRM, email, chat tools) Reliable internet connection and a quiet remote working environment High school diploma or equivalent (Associate or Bachelors degree a plus) What We Offer: Remote flexibility work from anywhere Competitive hourly pay Full benefits package effective immediately (health, dental, vision, PTO) Provided equipment and IT support Ongoing training and development A supportive, mission-driven team environment Work Schedule: Monday to Friday Typical hours: 9:00 AM 5:00 PM (local time) Occasional flexibility available depending on team and project needs Join Us: If you're passionate about providing excellent service and being part of a company that values your voice and contributions, wed love to hear from you.