Customer Service Representative

Job Summary Are you passionate about delivering exceptional customer service while supporting order fulfillment, customer satisfaction, and business growth in a global organization? IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products. Taste: Crafting unique, technology-enabled flavor designs that define the identity of food and beverage brands, shape trends in flavor building and fuel market success. The role is based in Tlalnepantla, Estado de México (hybrid role) . This is a temporary position for 6 months . Be part of a collaborative, customer-focused, and solutions-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration. Where You’ll Make a Difference Manage customer orders, including domestic, export, and consignment orders, ensuring compliance with Sarbanes-Oxley Act (SOX) requirements and company policies Execute order-to-cash activities including order entry, order confirmation, invoice issuance, order follow-up, and delivery coordination Process credit notes, debit notes, and customer-related order adjustments as required Coordinate customer complaints, service cases, and order-related issue resolution activities Respond to customer inquiries in a timely, accurate, and professional manner Build strong partnerships with customers, Sales, Supply Chain, Finance, and other internal stakeholders Drive continuous improvement initiatives and support key performance indicators (KPIs) within the Order-to-Cash process Support internal and external audits while ensuring compliance with operational procedures and documentation requirements Monitor, prepare, and analyze order fulfillment metrics and support training activities for new and existing Customer Service Representatives What Makes You the Right Fit Bachelor’s degree in any discipline Minimum 4 years of experience in Customer Service, Supply Chain, Order Management, or Order-to-Cash processes within a business-to-business environment Knowledge of domestic and international trade processes Experience managing customer orders, customer communications, and issue resolution activities Strong knowledge of Microsoft Office applications, particularly Excel Experience working with Enterprise Resource Planning (ERP) systems; SAP experience is preferred Basic understanding of finance processes related to invoicing, credits, debits, and customer transactions Fluent business English communication skills, both written and verbal Strong interpersonal, collaboration, and stakeholder management skills with the ability to work effectively across cultures How Would You Stand Out? Experience supporting export and international customer operations Experience working within highly regulated manufacturing, food, ingredients, or supply chain environments Knowledge of Incoterms, payment terms, and Order-to-Cash best practices Why Choose Us? Opportunity to support global customers and contribute to business success within the Taste business Exposure to end-to-end Order-to-Cash and international trade processes Collaborative work environment with cross-functional interaction across Sales, Supply Chain, Finance, and Operations Professional development opportunities within a global organization Experience working with global teams and international customers Opportunity to contribute to products enjoyed by consumers around the world We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more