Customer Service Representative

Exciting Remote Opportunity – Apply Now! Role: Customer Service Representative Location: Remote Contract: Initial 6-month contract Schedule: 24/7 operations — 8-hour rotational shifts, including day, evening, overnight, weekend, and holiday shifts We are seeking customer service professionals with experience in financial services, banking, retirement benefits, 401(k), insurance, healthcare claims, payment processing, or call-center operations . Key Responsibilities Assist clients with retirement-plan and benefit-payment inquiries. Explain lump-sum distributions, rollovers, death benefits, and loan withdrawals. Support payment processing, check reconciliation, tax forms, ACH, debit-card, and bill-payment inquiries. Resolve client concerns accurately while delivering exceptional customer service. Follow established procedures and maintain accurate client records. Preferred Qualifications Strong customer service and professional telephone skills. Experience in finance, banking, healthcare claims, insurance, retirement benefits, or 401(k) services. Familiarity with financial transactions and payment systems. Excellent attention to detail and ability to manage multiple inquiries. Must be comfortable working flexible rotational schedules, including night and overnight shifts . ✨ This is an excellent opportunity to build your career in benefits and financial services while working remotely. Don’t miss out—apply today! This is a remote position. Compensation: $18.00 - $18.00 per hour About In the perfect storm of technology forces shaping the business world, the question is not whether companies need to adapt to stay competitive but which tech partner to trust for long-term business improvement and transformation needs. That’s why iShare was founded: to be that credible IT partner that cuts through the buzzword clutter to deliver real value by real people. And that starts with doing the basics right. Who We Are Based in New Jersey, iShare is a boutique IT consulting firm with strategic advisory, development, and staffing services designed for specific industry verticals. iShare was founded to fill a real market need – with so much noise about cloud, big data, and information security, companies today are adopting software product after product and losing sight of which they need and why, while what they really need is credible consulting that takes the time to understand their company’s unique scenario and requirement, and then architect a solution accordingly. Recognizing this gap, senior industry executives put their credibility on the line to form iShare and ensure they create a fulfilling experience with lasting value for all stakeholders – customers, employees and partners. iShare leadership team has 20+ years average IT experience and is well-rounded in technology, operations, account and customer management. Our experience spans C-Suite positions with Fortune 100 firms as well as mid-tier firms. Our background includes stints at multibillion-dollar ITO / BPO firms as well as startups.