Customer Service Representative

About Candorelectric

Candorelectric is committed to delivering dependable service and a great customer experience. We’re looking for friendly, motivated people who enjoy helping others and want to grow their skills in a supportive, team-based environment.

Position Overview

As a Customer Service Representative, you’ll be the first point of contact for customers—answering questions, resolving issues, and ensuring every interaction is handled with professionalism and care. No prior experience is required; if hired, you will receive paid training to set you up for success.

Location

• Illinois, USA
• Missouri, USA

What You’ll Do

• Respond to customer inquiries via phone, email, chat, or other channels as assigned
• Provide clear, accurate information about services, scheduling, and next steps
• Listen actively, ask the right questions, and document details to resolve concerns efficiently
• De-escalate issues with empathy and professionalism and escalate when appropriate
• Maintain accurate records in internal systems (notes, updates, follow-ups)
• Collaborate with teammates and other departments to ensure timely resolution
• Meet quality, responsiveness, and customer satisfaction expectations

Required Skills

• Strong communication skills (written and verbal)
• Language skills (bilingual/multilingual abilities are a plus)
• Human-centered approach: empathy, patience, and respect when supporting customers

Experience Level

• 0–2 years of experience
• No prior experience required—paid training provided upon hire

What We’re Looking For

• A positive, customer-first mindset and a willingness to learn
• Comfortable using computers and navigating multiple systems/tools
• Reliable attendance and strong follow-through on tasks and commitments
• Ability to stay calm under pressure and handle sensitive situations professionally
• Team-oriented attitude with a desire to improve and accept coaching

Training & Support

• Paid training provided after hire
• Coaching and feedback to help you build confidence and grow in the role
• Clear processes and team support to help you succeed