Customer Service Representative

## About Candorelectric Candorelectric is committed to delivering dependable service and a great customer experience. We’re looking for friendly, motivated people who enjoy helping others and want to grow their skills in a supportive, team-based environment. ## Position Overview As a Customer Service Representative, you’ll be the first point of contact for customers—answering questions, resolving issues, and ensuring every interaction is handled with professionalism and care. No prior experience is required; if hired, you will receive paid training to set you up for success. ## Location * Illinois, USA * Missouri, USA ## What You’ll Do * Respond to customer inquiries via phone, email, chat, or other channels as assigned * Provide clear, accurate information about services, scheduling, and next steps * Listen actively, ask the right questions, and document details to resolve concerns efficiently * De-escalate issues with empathy and professionalism and escalate when appropriate * Maintain accurate records in internal systems (notes, updates, follow-ups) * Collaborate with teammates and other departments to ensure timely resolution * Meet quality, responsiveness, and customer satisfaction expectations ## Required Skills * Strong communication skills (written and verbal) * Language skills (bilingual/multilingual abilities are a plus) * Human-centered approach: empathy, patience, and respect when supporting customers ## Experience Level * 0–2 years of experience * No prior experience required—paid training provided upon hire ## What We’re Looking For * A positive, customer-first mindset and a willingness to learn * Comfortable using computers and navigating multiple systems/tools * Reliable attendance and strong follow-through on tasks and commitments * Ability to stay calm under pressure and handle sensitive situations professionally * Team-oriented attitude with a desire to improve and accept coaching ## Training & Support * Paid training provided after hire * Coaching and feedback to help you build confidence and grow in the role * Clear processes and team support to help you succeed