Customer Service Representative

Our customer service team supports our company through their confidence, knowledge and commitment to our customers. We’re passionate about understanding customer needs, finding solutions that fit their business and supporting our customers every step of the way. We take pride in the pivotal role we play in providing our customers with a seamless experience.

Our Customer Service professionals are expert problem solvers and communicators who can empathize with a customer’s situation, quickly determine their needs, and provide resolution while navigating multiple systems and resources. Representatives focus on exceeding expectations of customers and delivering an effortless experience. The opportunity to make it right for our customers is why our team is among the most important in the organization. Promotional opportunities within 3-6 months!! Paying $19.90-$26.80 per hour

What you’ll be doing:

Consult with internal and external customers in resolving issues that affect our customers

Resolve customer issues quickly and accurately before and after they contact us

Provide exceptional service, while helping customers meet all their business needs

Apply active listening skills to quickly filter through complex situations

Contribute to achieving Key Performance Indicators by meeting quality, production, and attendance standards

What you bring to the table:

Advanced customer focus capabilities that include anticipating customer needs, uncovering underlying problems, and providing a low-effort experience

Ability to diagnose problems, take corrective action, and offer varied solutions dependent on customer need

Effective communicator with a diverse customer base that requires active listening and flawless follow-through

Demonstrates resiliency and positivity when faced with adverse or difficult situations

Ability to maintain a positive attendance record

What’s needed- Basic Qualifications:

Previous Customer Service Experience required

Distraction free, designated workspace/home office

High Speed Internet

Ability to perform basic equipment troubleshooting and PC/hardware set up

Ability to work an 8-hours Monday-Friday

What’s needed - Preferred Qualifications:

1-2 years Customer Service experience

High School Diploma or GED