About the Company

Nao Medical is a rapidly growing multispecialty, multi-site, and AI-infused healthcare practice dedicated to providing exceptional and affordable care. We operate across five key segments: primary care, urgent care, occupational health, mental health, and nutrition. Our AI-first model powers proprietary technology that enhances clinician workflows and allows patients to receive higher-quality care.

We are expanding nationwide and are seeking passionate, service-oriented Customer Service Representatives who are bilingual in Spanish and English and have sales experience to join our team.

Position Overview:

As a Customer Service Representative, you will be the first point of contact for our patients, ensuring a seamless and positive experience. You will manage inbound and outbound calls with a sales-focused approach, helping patients schedule appointments and navigate billing or insurance questions.

This is a fully incentivized role, with competitive rewards for every patient successfully booked and seen:

Inbound: $5 per patient booked and seen
Outbound: $7 per patient booked and seen

This is a fully remote role in a fast-paced environment that values empathy, persuasion, and clear communication.

Why Join Nao Medical

Impactful Work: Help patients access the care they need while contributing to the growth of our clinics.
Incentivized Earnings: Performance-based rewards for every patient booked and seen.
Growth Opportunities: Build a long-term career in healthcare operations, patient relations, and sales.
Innovative Culture: Work in a technology-driven environment and help improve patient experience.
Collaborative Team: Join a supportive, professional team committed to excellence.

Primary Responsibilities

Handle inbound and outbound calls with patients in both Spanish and English.
Use sales and persuasive communication skills to schedule patient appointments successfully.
Assist patients with billing, payments, and insurance inquiries.
Provide accurate information and resolve issues promptly.
Document all call interactions in internal systems.
Collaborate with billing, clinical, and administrative teams to ensure seamless patient care.
Escalate complex or unresolved issues as needed.

Job Requirements

Education:

Bachelor’s degree preferred, but not required with relevant experience.

Experience and Qualifications:

1–2 years of customer service or call center experience, preferably in healthcare or sales.
Fluent in Spanish and English (spoken and written).
Proven ability to close sales or convert leads over the phone.
Strong communication, problem-solving, and multitasking skills.
Proficiency with CRM systems and call handling.
Basic understanding of medical billing, insurance, or healthcare terminology is a plus.
High attention to detail and accuracy in a remote work environment.

Schedule Requirements:

Ability to work on Eastern Time (Rotational Shift), from 8:00 AM to 8:00 PM, Monday to Saturday. With 2 days off per week

Technical Requirements:

Reliable wired internet connection (100 Mbps minimum).
Computer/laptop with Intel Core i5 or Ryzen 5 processor, 8GB RAM minimum, and 128GB free storage.
Dual-screen setup preferred for enhanced productivity.
Clear webcam (1080p or higher) and microphone.
Backup systems for power and internet outages.

Benefits:

Competitive compensation package
Fully remote work arrangement (Shifting work schedules
Opportunities for professional growth and skill development
Paid Time Off (PTO)

At Nao Medical, we’re transforming healthcare by combining cutting-edge technology with compassionate, personalized care. Join us to drive patient engagement, earn rewards for your impact, and grow your career in a dynamic, technology-driven environment.

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