Customer Service Representative
- Hiring from
- Argentina
- Work type
- Remote
- Posted
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Job Title: Customer Service Representative
About Virtustant
Virtustant is a remote staffing company that connects talented professionals in Latin America and South Africa with growing US businesses. We recruit, vet and support our team members so they can build long-term remote careers with international clients.
About The Role
Be the voice of our clients' businesses, helping their customers by phone, email and chat.
Responsibilities
Advanced (C1 or higher), with clear pronunciation
Schedule
Full time, US business hours
What We Offer
We're always hiring for this role. Apply once and we'll contact you as soon as a position with one of our clients matches your profile.
Job Title: Customer Service Representative
About Virtustant
Virtustant is a remote staffing company that connects talented professionals in Latin America and South Africa with growing US businesses. We recruit, vet and support our team members so they can build long-term remote careers with international clients.
About The Role
Be the voice of our clients' businesses, helping their customers by phone, email and chat.
Responsibilities
- Answer inbound calls, emails and chats
- Resolve questions, orders and issues
- Log every interaction in the help desk or CRM
- Escalate complex cases to the right team
- Follow up to make sure customers are satisfied
- Keep up to date with products and policies
- 1+ year of customer service experience
- Advanced English (C1 or higher) with clear pronunciation
- Empathy, patience and a problem-solving attitude
- Comfortable with help desk tools
- A quiet workspace, a headset and a reliable internet connection
- Zendesk, Freshdesk or Gorgias
- Experience in e-commerce or with US customers
Advanced (C1 or higher), with clear pronunciation
Schedule
Full time, US business hours
What We Offer
- 100% remote work from your home country
- Long-term positions with US-based companies
- Payment in USD or local currency, according to your preference
- Ongoing support from the Virtustant team
We're always hiring for this role. Apply once and we'll contact you as soon as a position with one of our clients matches your profile.