SR
Customer Service Representative
- Salary
- $18–$22/hr
- Hiring from
- United States
- Work type
- Remote
- Posted
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Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
About Us
Aura Healthcare / Sleep Rx is a growing Durable Medical Equipment (DME) provider dedicated to improving the quality of life for our patients. We specialize in supplying high-quality medical equipment and personalized support to individuals, families, and healthcare providers.
Position Overview
We are seeking a compassionate, detail-oriented DME Customer Service Representative to join our team. In this role, you will be the first point of contact for patients, caregivers, and referral sources, ensuring a smooth and supportive experience from intake to delivery.
Key Responsibilities
- Answer inbound calls and respond to patient inquiries regarding DME products and services
- Process orders, verify insurance eligibility, and obtain authorizations
- Coordinate with clinical staff, referral sources, and delivery teams
- Maintain accurate patient records and documentation
- Educate patients on equipment use, policies, and coverage
- Resolve concerns with professionalism, empathy, and urgency
Qualifications
- 1+ year of customer service experience (healthcare or DME experience preferred)
- Knowledge of insurance verification, Medicare/Medicaid guidelines (preferred)
- Strong communication and problem-solving skills
- High attention to detail and ability to multitask
- Proficiency in EMR/CRM systems and Microsoft Office
- Bilingual (Spanish/English) is a plus
What We Offer
- Competitive pay
- Health, dental, and vision benefits
- Paid time off & holidays
- Supportive team environment
- Opportunities for growth and advancement
Why Join Us?
At Aura Healthcare / Sleep Rx, you’re not just filling a role — you’re making a difference. Every call you take helps someone access the equipment they need to live safely and comfortably.
Compensation: $18.00 - $22.00 per hour
About
Since 2005, we have been providing Durable Medical Equipment services across the United States. Dedicated to rapid responses to a changing industry, we have consistently grown throughout our existence by staying at the forefront of industry innovation. We don’t follow trends, we set them.
Aura Healthcare is classified as a Durable Medical Equipment provider, but we are unique in several important ways:
- We have built specialty programs, from the ground up, to target the metrics that matter involving patient care.
- We offer a comprehensive patient care and compliance programs. The bottom line, our patients get more support for success.
- We have an in-house staff of licensed healthcare professionals to oversee your care and answer any questions you may have.
- Unlike many other companies today, call us and you will get a living, breathing person on the phone with you.
Our focused, individualized approach includes:
- In-person or remote training by a licensed healthcare professional. We also offer phone support during normal business hours to answer any questions or concerns.
- Extensive selection of products available to meet your specific needs in a changing healthcare landscape.
- It’s about communication, regular communication with your health provider office to inform them of each step in the process. This includes your initial order and subsequent follow-ups.
- Organized supply programs to ensure you receive timely supplies, which helps eliminate the chances of infection and improves your overall compliance with your therapy.
