Customer Service Representative

Franchise Owners Hamilton Ltd. is an inbound, at-home virtual call centre proudly supporting Pizza Pizza, Canada’s #1 pizza chain. Using the latest contact centre technology, we efficiently handle customer calls, process orders, and transmit details directly to local Pizza Pizza restaurants.

We are currently seeking energetic, career-minded, Customer Service Representatives to join our remote team.

Remote Customer Service Representative

Part-Time | Work From Home

Position Summary

As a Remote Customer Service Representative, you will deliver an exceptional customer experience by greeting customers, processing orders, resolving concerns, and providing accurate information. Successful candidates are customer-focused, reliable, and motivated to meet performance and sales targets.

Key Responsibilities

• Respond to all incoming calls in a positive and professional manner
• Process customer orders accurately and efficiently
• Provide information and respond to general customer inquiries
• Listen, analyze, and resolve customer issues in a timely and satisfactory manner
• Support internal customers and follow company call-handling guidelines
• Meet or exceed monthly performance targets, including:
• Call quality
• Attendance and punctuality
• Call handle time

Qualifications & Skills

• Exceptional customer service skills
• Strong verbal and written communication skills
• Positive attitude with high energy
• Ability to think critically, problem-solve, and follow through
• Self-motivated with a drive to exceed sales and performance goals
• Experience working remotely is considered an asset
• Flexible availability to work days, evenings, weekends, and holidays

Technical Requirements

Candidates must have:

• A computer with Genuine Windows 11
• High-speed internet connection
• USB headset
• 17” or larger monitor

What We Offer

• 100% remote work from home
• Remote interview process
• Ongoing virtual meetings and support
• Opportunity to work with a well-known Canadian brand

If you are enthusiastic, and passionate about delivering outstanding customer service, we encourage you to apply and become part of our growing remote team!

Job Types: Part-time, Permanent

Benefits:

• Work from home