Customer Service Representative

Valco Melton is currently seeking a new Customer Service Representative to join our team in Colombia.

The Customer Service Representative will support Valco Melton customers and sales activities in Colombia, with additional support across South America as needed. This position will work closely with the Regional Sales Manager for Colombia and the LATAM Sales Manager in Cincinnati to coordinate customer orders, logistics, inventory, and other commercial activities.

Note: This position will work remotely from their home in Bogotá. Approximately 10% of the time will be spent managing inventory at our warehouse/storage, visiting courier offices, and attending business meetings at other locations in Bogotá when required.

Essential Duties and Responsibilities:

• Serve as a primary customer service contact for customers in Colombia and provide support across South America as needed.
• Process and coordinate customer orders, including order status, shipment, and delivery.
• Communicate directly with logistics providers, freight forwarders, and carriers to coordinate inbound and outbound shipments.
• Manage local inventory records and coordinate inventory receipts, movements, replenishment, and customer shipments within Colombia.
• Support the Regional Sales Manager for Colombia and LATAM Sales Manager with quotations, customer requests, and sales administration.
• Coordinate with Sales, Logistics, and Finance teams to resolve customer and order-related issues.
• Maintain accurate customer, order, shipping, and inventory information in applicable company systems.

Qualifications and Requirements:

• Must be based in Bogotá, Colombia, preferably in or with convenient access to northern Bogotá.
• Intermediate to advanced English proficiency and fluency in Spanish.
• Previous experience in customer service, sales support, logistics, or a related role.
• Experience working with freight forwarders, logistics providers, inventory, or shipment coordination preferred.
• Strong communication, organizational, problem-solving, and customer service skills.
• Strong attention to detail and ability to manage multiple priorities independently.
• Proficiency with Microsoft Office; experience with ERP or order-management systems preferred.