Customer Service Representative

ADP Retirement Services helps people prepare for one of life’s most exciting milestones. There is no better place to start your career!

• At ADP, we are driven by your success. We engage your unique talents and welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

POSITION SUMMARY:

A Client Service Specialist for ADP Retirement Services is responsible for maintaining effective relationships with ADP’s 401(k) clients. They are the direct client contact for ADP’s Retirement Services division. The Client Service Specialist fields incoming calls from clients and assists them with account questions and retirement plan-related requests, troubleshoots plan issues, and discusses the impact of select legislative requirements.

Training

Our new Client Service Specialists receive up to 6 weeks of hands-on training from experts in the field who have not only done the job for ADP Retirement Services, but they are also professional Learning Consultants who know how to set you up for success. You will learn alongside other new associates, receive the reference materials you need and can ask plenty of questions. If you’re looking for the perfect place to start your ADP career, you’ve found it!

Your day-to-day:

• You will be the primary contact for clients that have a retirement plan with ADP Retirement Services. You will take questions on topics ranging from basic retirement plan attributes and employee-related needs to compliance-related questions involving Department of Labor and IRS retirement plan guidelines. As the ‘voice’ of ADP Retirement Services, your upbeat tone, empathetic vibe, and attention to detail are all you need to start a successful career at ADP.
• Retaining our clients is just one of the ways ADP Retirement Services has been successful, and as a Client Services Representative, you will play a key role in helping ADP Retirement Services retain and support our clients. While our clients are experts in running their businesses, many are not retirement plan experts. We will provide you with the training, tools, and resources needed to help clients understand, manage, and grow their retirement plans.
• You’ll get the support you need to succeed. From your trainers to your leader to your new teammates, everyone at ADP Retirement Services is invested in your success. Our community of associates and leaders has the perfect blend of expertise, tenure, backgrounds, and career paths, but there is one common thread: they started where you are. They know the support you’ll need and are ready to help.

Skills and qualifications:

• Bachelor's Degree or its equivalent in education and experience.
• Experience in a customer service environment.
• Strong oral and written communication skills, including the ability to listen actively during conversations with customers.
• In addition to ADP-specific tools that you will be trained on, proficiency with Microsoft Office apps such as Outlook, Word, and Excel is a must.
• You enjoy learning and the energy that comes from working in a fast-paced environment.
• You find gratification in helping people and understand the importance of time management.