Customer Service Representative

Customer Service Representative (CSR)

About the Role

We are looking for a customer-focused and detail-oriented Customer Service Representative (CSR) to handle customer inquiries, provide support, resolve issues, and ensure a positive customer experience.

The ideal candidate has excellent communication skills, strong problem-solving abilities, and experience handling customer interactions through phone, email, and live chat. You should be comfortable working in a fast-paced environment while managing multiple requests professionally and efficiently.

Key Responsibilities

• Handle inbound and outbound customer inquiries through phone calls, emails, live chat, and other communication channels.
• Respond to customer questions, concerns, and service requests in a timely and professional manner.
• Resolve customer complaints by identifying issues and providing appropriate solutions.
• Maintain accurate customer records, interaction notes, and follow-up details in CRM systems.
• Follow up with customers to ensure their concerns have been addressed.
• Escalate complex or unresolved issues to the appropriate department.
• Coordinate with internal teams to ensure smooth customer service operations.
• Manage multiple customer interactions while maintaining service quality.
• Follow company procedures, communication guidelines, and service standards.

Required Qualifications

• Previous experience in Customer Service, Call Center Operations, Client Support, or a similar role.
• Excellent written and verbal English communication skills.
• Strong active listening, problem-solving, and conflict-resolution abilities.
• Professional phone etiquette and confidence handling customer conversations.
• Ability to manage multiple inquiries and prioritize tasks effectively.
• Good organizational skills and attention to detail.
• Comfortable working with CRM systems, ticketing platforms, and customer support tools.
• Ability to work independently in a remote environment.

Preferred Experience

• Experience supporting international or U.S.-based customers.
• Familiarity with CRM platforms such as HubSpot, Salesforce, or Zoho.
• Experience with customer support tools such as Zendesk, Freshdesk, Intercom, or Gorgias.
• Experience handling high-volume calls, emails, and live chat inquiries.
• Background in real estate, hospitality, home services, or property management is an advantage.

Tools & Software

• CRM: HubSpot, Salesforce, Zoho
• Customer Support: Zendesk, Freshdesk, Intercom, Gorgias
• Communication: Slack, Microsoft Teams, Zoom, Google Meet
• Phone Systems: Dialpad, RingCentral, Aircall
• Productivity: Google Workspace, Microsoft Office

How to Apply

Please submit your updated resume highlighting your customer service experience, communication skills, support channels handled, and CRM or customer support software used.