Customer Service Representative

Job Description Customer Hero: Be the friendly, helpful voice on the phone, email, or chat – solving problems and making someone’s day. Cross-Selling and Upselling: Spot opportunities to upsell or cross-sell – helping customers find exactly what they need and processing their orders accurately. Phone Answering: Provide prompt and courteous support, maintaining professionalism on every call. Reporting on Daily KPIs: Track and report on key performance indicators, ensuring targets are met and exceeded.