Customer Service Representative / Appointment Setter

WE’RE HIRING: CUSTOMER SERVICE REPRESENTATIVE / APPOINTMENT SETTER

Are you a confident communicator with a warm, professional phone presence and a passion for delivering excellent customer service?

We’re looking for an experienced CSR / Appointment Setter to manage inbound customer inquiries, schedule appointments, follow up on sales opportunities, and support our sales team. If you’re organized, proactive, and comfortable handling both inbound and outbound calls, we’d love to hear from you!

Position Details

• Position: Customer Service Representative (CSR) / Appointment Setter
• Employment Type: Full-Time
• Rate: $7/hour
• Schedule: Monday–Friday, during US Central Time business hours
• Industry: Home Services / Construction / Manufacturing

Key Responsibilities

• Answer inbound customer calls professionally and warmly, creating a positive first impression.
• Gather customer information, project details, product interests, location, and timelines using a structured intake process.
• Qualify and route inquiries to the appropriate sales consultant or department.
• Provide high-level product information to engage customers and prepare them for sales consultations.
• Schedule appointments and confirm details with customers.
• Accurately document calls, leads, and follow-ups in the CRM.
• Respond promptly to voicemails, messages, and automated after-hours inquiries.
• Make outbound calls to confirm appointments and installation schedules.
• Follow up on estimates and proposals to identify potential sales opportunities.
• Work through outbound sales call lists and track results.
• Handle customer concerns professionally and escalate issues when necessary.
• Monitor and report call volume, appointments set, and follow-up performance.
• Support social media content creation and posting of approved content.
• Participate in team meetings, training, and process improvement initiatives.

Qualifications

• Minimum of 3 years of experience in customer service, inside sales, appointment setting, or call center operations.
• Excellent English communication skills, both verbal and written.
• Warm, clear, and professional phone presence.
• Ability to handle high call volumes while maintaining service quality.
• Comfortable with outbound calls, objection handling, and persistent follow-ups.
• Strong organizational skills and attention to detail.
• Ability to follow structured scripts while keeping conversations natural.
• Proficiency in CRM systems, phone systems, and business software.
• Typing speed of 60–75+ WPM.
• Self-motivated, reliable, and comfortable working remotely.
• High-speed internet and a quiet, professional home workspace.

Preferred Qualifications

• Experience in home services, construction, manufacturing, trades, or similar industries.
• Previous appointment-setting or outbound sales experience with measurable targets.
• Familiarity with CRM platforms and automation tools.
• Basic social media content creation experience using Canva, Facebook, Instagram, or LinkedIn.

📩 Interested? Apply now and let’s connect!