Customer Service Representative - Central EU (German Speaking)

At Philosofish, we consciously promote the well-being of our people, our customers, and our seas! We build relationships of trust through transparency across all our operations, and we deliver the highest quality and freshness so that we remain consumers’ preferred everyday choice for their families.

We invite you to dive into our world and become a valuable member of our team.

Position Description

The Customer Service Representative role focuses on supporting and serving the company's customers, ensuring excellent communication, effective problem resolution, and customer satisfaction. This role encompasses a variety of responsibilities, including handling customer inquiries and complaints, collaborating with other internal departments (such as Sales, Invoicing, Logistics, and Warehouse), entering customer orders into the company's system, and providing information regarding products, services, and procedures.

The Customer Service Representative is typically the first point of contact for customers and is responsible for ensuring smooth communication, resolving issues efficiently, and maintaining a high level of customer service. This role requires excellent communication and organizational skills, as well as a thorough understanding of the company's products and processes.

Key Responsibilities

• Receive, manage, and resolve customer inquiries and complaints via telephone or email.
• Enter customer orders into the ERP system (S1 SoftOne) and monitor their progress.
• Collaborate with the Sales, Invoicing, Warehouse, and Distribution departments to ensure efficient customer service.
• Ensure customer satisfaction and maintain a high standard of service.
• Monitor inventory levels to provide customers with accurate information regarding product availability.
• Communicate with customers regarding the status of commercial receivables.
• Inform and support customers regarding new products, services, commercial policies, and procedures.
• Collect and record customer feedback to improve the company's processes and services.

Required Qualifications

• Bachelor's degree, preferably in Business Administration, Marketing, or Sales.
• Minimum of 1-2 years of experience in a similar position.
• Excellent communication and negotiation skills.
• Very good knowledge of computer applications and ERP systems (ideally S1 SoftOne).
• Very good command of the German language (written and spoken).
• Good command of the English language (written and spoken).
• Team-oriented mindset and customer-centric approach.
• Ability to manage multiple tasks simultaneously and meet deadlines.
• Experience in the food industry.
• Familiarity with CRM processes and Helpdesk tools.

The Company Offers

• Competitive compensation package.
• Continuous training and professional development opportunities.
• Comprehensive medical and hospital insurance plan fully covered by the employer.
• Hybrid working model.

All applications will be treated with strict confidentiality. The company will contact only those candidates whose qualifications and experience meet the required criteria for the position.