Customer Service Representative – Collections & Accounts

About EXP Group We are a multinational group of specialized companies working together to bring high-quality tropical fruits and vegetables from Central and South America to the U.S. East Coast. With over 40 years of experience, we’ve built a trusted network that spans farms, packing facilities, and warehouses. Our success is rooted in strong partnerships, a commitment to quality and food safety, and a shared dedication to doing things the right way. Above all, we take pride in our people, collaboration, and the standards of excellence that guide everything we do. Location: Remote LATAM (must work Eastern Time business hours) Employment Type: Full-Time/ Contractor Compensation: $1,000- $1,500/month About the role EXP Group is hiring a Customer Service Representative to join our newly centralized Customer Service & Collections team. This role owns day-to-day customer support and collections activity for an assigned portfolio of accounts, working closely with Sales and Finance. What you'll do Respond to customer inquiries and provide day-to-day account support Support vendor and customer onboarding Perform credit checks and help maintain credit limits and account holds Process invoice adjustments Manage collections for an assigned portfolio of accounts, following a standardized collections cadence and escalation process Coordinate with Sales and Finance to resolve account issues Qualifications Prior experience in customer service and collections required Fluent English required, both written and spoken Able to work Eastern Time business hours Comfortable managing a portfolio of accounts independently and taking ownership of outcomes Detail-oriented, organized, able to follow standardized processes for credit checks, account holds, and collections cadence