Customer Service Representative / Dispatcher

Customer Service Representative / Dispatcher – HVAC and Plumbing

Oasis Heating, Cooling and Plumbing | Chicago, IL

$24 per Hour | Full-Time | Monday–Friday, 9:00 AM–5:00 PM | Full Benefits

Location: 5736 N Western Ave, Chicago, IL 60659

Join the Oasis Team!

Oasis Heating , Cooling, and Plumbing is growing, and we're looking for a dependable, organized, and customer-focused Customer Service Representative / Dispatcher to join our team!

This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys helping customers, and knows how to keep a busy service department running smoothly.

In this role, you'll be the connection between our customers and service technicians. You'll handle incoming calls, schedule appointments, coordinate technician dispatching, make outbound calls, and help grow our maintenance membership program.

We're looking for someone who can multitask, communicate confidently, and deliver an outstanding customer experience while keeping our technicians productive and schedules organized.

Compensation & Benefits

• $24 per hour

• Full-time, year-round employment

• Monday–Friday, 9:00 AM–5:00 PM

• Health insurance, including a 100% company-paid option

• Dental and vision insurance

• Life insurance

• 401(k) retirement plan

• Paid time off (PTO)

• Opportunities for career advancement

• Supportive, team-oriented work environment

• Stability and growth with an expanding home services company

What You'll Do

Customer Service & Scheduling

• Answer inbound customer calls with professionalism, urgency, and a positive attitude.

• Schedule HVAC and Plumbing service, maintenance, and repair appointments.

• Make outbound calls to follow up with customers, book appointments, and fill available schedule openings.

• Promote and sell maintenance memberships to new and existing customers.

• Answer customer questions, resolve concerns, and provide an exceptional customer experience.

• Maintain accurate customer records, appointment details, and service notes.

Dispatching & Operations

• Dispatch HVAC and Plumbing technicians efficiently based on location, availability, and job priority.

• Monitor daily schedules and adjust technician routes to maximize efficiency and productivity.

• Communicate appointment updates, delays, and schedule changes to customers and technicians.

• Work closely with service managers and field technicians to ensure smooth daily operations.

• Help coordinate urgent service requests and scheduling changes.

• Assist with weekend and after-hours scheduling coordination as needed.

What We're Looking For

• Previous customer service, call center, or dispatching experience preferred.

• Experience in HVAC, plumbing, electrical, or another home services industry is a strong plus.

• Strong communication skills and a friendly, professional phone presence.

• Comfortable making outbound calls and promoting maintenance memberships.

• Excellent organizational skills with the ability to manage multiple priorities.

• Ability to remain calm, focused, and solution-oriented in a fast-paced environment.

• Strong computer skills and attention to detail.

• Experience with Service Titan or similar dispatching software is a plus.

• Dependable, punctual, and team-oriented.

• A positive attitude and willingness to learn and grow.

Why Oasis?

At Oasis, we believe great customer service starts with a great team.

We're committed to creating an environment where employees feel supported, valued, and have opportunities to grow. As our company continues to expand, we're looking for people who want more than just a job — we want team members who take pride in their work and want to build a long-term career.

You'll play an important role in helping our customers get the service they need while supporting the technicians who keep our business moving forward.

Ready to Join Our Team?

If you're organized, enjoy talking with customers, can handle a busy schedule, and love being part of a team, we want to hear from you!

Apply today and grow your career with Oasis!

Oasis is an Equal Opportunity Employer.