Customer Service Representative (German & Amadeus)
- Hiring from
- Europe
- Work type
- Remote
- Posted
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Shape what's next with BCD
Customer Service Representative (Remote)
Full time, Belgium, Spain, Poland, Netherlands, Switzerland, Germany, France
*For candidates located near our office sites in Warsaw, Krakow, Lublin, or Rzeszów in Poland, the role will follow a hybrid working model.
In this role, you will be responsible for handling service-related matters, including complaints and compliments, monitoring customer service trends tracking and determining source of issues, and developing an improvement plan.
What You'll Do
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Respond to requests accurately and completely
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Maintain knowledge of the state of the various travel industries supported (air, car, hotel, etc.) and convey understanding clearly and authoritatively
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Complete administrative tasks as assigned and support the work of the department as appropriate
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Professionally and appropriately respond to customers enquiries and develop a positive working relationship
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Adhere to BCD Travel policies and procedures to maintain quality control
What You'll Bring
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Extensive experience in the travel industry with appropriate breadth of handling and resolving complex customer enquiries
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Proficiency in Amadeus Global Distribution System (GDS)
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Demonstrated problem solving skills
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Flexibility in work hours
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Proven ability to handle multiple priorities simultaneously
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Excellent verbal and written communication skills in English and German
Why you’ll love working here
Join a global industry leader where curiosity drives innovation, growth is continuous, and every voice matters. At BCD, you'll have the freedom to make an impact, the support to develop your potential, and the opportunity to help shape the future of travel.
Meet BCD
BCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel. Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services. In 2025, BCD achieved $24.4 billion in sales. For more information, visit www.bcdtravel.com.
Get to know us by exploring our career site and checking out our social media:
What’s in it for you
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Flexible working hours and work-from-home or remote opportunities
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Opportunities to grow your skillset and career
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Work at the forefront of travel technology and help shape the future of business travel
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Generous vacation days so you can rest and recharge
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A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
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Travel industry professional perks and discounts
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An inclusive work environment where diversity is celebrated
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Work From Anywhere opportunity for 60 days per year
At BCD Travel, we value you—our culture and success are defined by our people. We carefully consider a wide range of objective, gender‑neutral compensation factors, including professional background, skills, experience, and role scope.
This position is advertised across multiple European locations. The expected annual gross salary ranges by country are as follows:
- Spain: 25,000 - 32,000
- Poland: 84,000 - 96,000
- Netherlands: 34,000 - 50,000
- Belgium: 43,000 - 57,000
- Germany: 44,000-51,000
- France: 27,000 - 35,000
The final salary offered will ultimately depend on the candidate’s qualifications, experience, and location, and will be determined in line with internal equity.
We do not request salary history and are committed to equal pay in line with the EU Pay Transparency Directive.
Ready to shape what’s next? Apply now!
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.
