Customer Service Representative (German-Speaker)

Overview

Customer Service Representative (German-Speaker) | Budapest (Hybrid)

Build meaningful customer relationships while growing your career with a global Fortune 500 company

Celanese Budapest is seeking a detail-oriented Customer Service Representative to manage our German-speaking customer relationships throughout the complete order-to-cash process. As part of our Celanese Business Solutions (CBS) team, you'll work in a hybrid environment that balances office collaboration with remote flexibility. With 13,300 employees worldwide and $9.7 billion in annual revenue, Celanese offers the stability of a Fortune 500 company with the innovation and agility of a forward-thinking organization committed to your professional development.

Responsibilities

What You Will Do

• You'll be the trusted voice for our German-speaking customers, guiding their orders from placement through fulfillment and payment.
• Using SAP systems, you'll enter orders accurately, manage pricing, coordinate billing, and resolve any issues that arise with empathy and efficiency.
• Your collaborative spirit will shine as you work with colleagues across sales, supply chain, finance, and quality teams to deliver exceptional service.
• You'll handle the details that matter—processing returns, managing credit adjustments, maintaining customer records, and documenting feedback to improve our processes. When customers face challenges, you'll be their advocate, finding creative solutions that balance their needs with business requirements.
• You'll also support sales teams with data insights and analysis, making you an integral business partner, not just a service provider.

Qualifications

What You Will Bring

• College or university degree
• Fluent German and English language skills
• Precise, detail-focused work approach
• Proven troubleshooting and problem-solving abilities
• Strong multitasking capability and stress management
• Relationship-building skills and customer service orientation
• Accountability, ownership mindset, and positive attitude
• Process-oriented with creative problem-solving ability

Nice to Have

• SAP system knowledge
• Previous customer service experience

We offer

Competitive Benefits Package: Company health insurance, cafeteria system, school-starting benefit for parents, Employee Referral Program, comprehensive Rewards & Recognition Program.

Wellbeing Initiatives: Annual Healthcare Week with free examinations, Employee Assistance Program, fresh fruits and vitamins, MOL Bubi bike-sharing for eco-friendly commuting, charity extra leave.

Modern Work Environment: Hybrid work policy, exceptional green office space, pet-friendly workplace (weekly doggy days), diverse and inclusive culture.

Professional Development: Ongoing training opportunities, cross-functional projects, international exposure, clear career progression paths.

Ready to join? Apply Now.

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