Customer Service Representative (Japanese Speaker)

Job Description: Customer Service Representative (Japanese Speaker)

Job Summary

We are looking for a Customer Service Representative proficient in Japanese and English to provide excellent customer support across hotel bookings, flights, activities, and other travel-related services. The role involves handling customer inquiries through phone, email, and messaging channels while ensuring a positive customer experience.

Key Responsibilities

• Handle customer inquiries and resolve issues through phone, email, and messaging.
• Provide support for hotel, flight, activity bookings, and other travel-related services.
• Manage high-volume customer inquiries, including pricing, invoices, and operational concerns.
• Resolve customer complaints professionally while ensuring customer satisfaction.
• Identify process improvements and contribute to service efficiency.
• Maintain accurate customer records and follow company procedures.
• Collaborate with team leaders and managers to achieve performance targets.

Requirements

• Proficiency in Japanese and English (spoken and written).
• Minimum 1 year of experience in customer service or customer-facing roles.
• Excellent communication, listening, problem-solving, and interpersonal skills.
• Strong customer-handling skills with empathy, patience, and attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.
• Willingness to work on 24/7 rotational shifts, including weekends and public holidays.
• High level of integrity and ability to maintain confidentiality.
• Must be comfortable working from home in Malaysia.

Key Skills

Japanese Language | English Communication | Customer Service | Travel Support | Phone Support | Email Support | Chat Support | Complaint Resolution | Problem Solving | Customer Relationship Management