We’re looking for a
Customer Service Representative – Legal Intake
to join our client’s team:
100% Remote
Salary: $1,000 USD
Based in LATAM – Collaborating with teams in the USA (PST)
Full-Time
Contractor Role
About the Client
Our client is a U.S.-based law firm serving individuals and businesses across multiple areas of law. They are looking for a professional, responsive, and detail-oriented Legal Intake Specialist to manage inbound calls, qualify potential clients, and ensure each inquiry is handled quickly and accurately.
What You’ll Do
Answer inbound calls from prospective clients promptly and professionally.
Handle approximately 20–30 inbound calls per day, including periods of higher call volume.
Conduct initial intake and gather relevant information from prospective clients.
Ask the right questions to understand each caller’s situation and determine the appropriate practice area.
Qualify potential leads based on established guidelines and internal criteria.
Move qualified leads forward in the intake and client sign-up process when appropriate.
Follow internal procedures and attorney instructions accurately.
Route calls and inquiries to the appropriate team member or practice area.
Maintain a professional, empathetic, and confident tone when speaking with prospective clients.
Use CallRail and other internal tools to manage and track incoming calls and leads.
What We’re Looking For
3+ years of experience
in customer service, call center, intake, or client-facing roles for senior-level candidates.
Previous experience in a
law firm or legal intake environment is highly preferred
.
Junior profiles with approximately
1+ year of relevant experience
may also be considered.
Fluent, professional English with excellent verbal communication skills.
Strong listening skills and the ability to ask effective follow-up questions.
Ability to understand different types of inquiries and follow qualification guidelines.
Comfortable handling multiple calls and switching quickly between different client situations.
Strong attention to detail and ability to follow processes consistently.
Experience with CallRail or similar call-tracking/CRM platforms is a plus.
Reliable internet connection and a professional environment for handling client calls.
About Latamforce
Latamforce is a leading nearshoring staffing agency connecting U.S. companies with top tier talent from Latin America. We specialize in building high performing remote teams in digital marketing, ecommerce, and technology, helping our clients scale efficiently and effectively.