Customer Service Representative (Remote)

The Cigna Group is a global health services organization committed to improving health and vitality. We serve millions of people with personalized solutions that advance whole-person health and deliver quality care through innovation and compassion.

Job Description:
Were looking for a detail-oriented and empathetic Customer Service Representative to join our remote team. In this role, you'll be the first point of contact for our customers, providing accurate information, resolving inquiries, and ensuring an exceptional service experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner

• Provide information on health plans, benefits, claims, and services

• Resolve billing issues, complaints, and service-related problems

• Document all interactions clearly and accurately in the system

• Collaborate with internal teams to ensure customer satisfaction

• Maintain confidentiality and follow HIPAA regulations

Qualifications:

• High School Diploma or GED required

• 1+ year of customer service or call center experience (healthcare industry preferred)

• Excellent verbal and written communication skills

• Ability to handle high call volumes with empathy and professionalism

• Strong computer skills and familiarity with CRM tools

• Must be authorized to work in the United States

Benefits:

• Competitive hourly pay

• Medical, dental, and vision insurance

• 401(k) with company match

• Paid time off and holidays

• Work-from-home flexibility

• Professional development opportunities

Equal Opportunity Employer:
The Cigna Group is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.