Customer Service Representative (Remote)

This is a remote position.

Nobleus is looking for a positive and professional Customer Service Representative (CSR) to join our growing team. In this role, you'll be our customer's first point of contact, responsible for delivering a best-in-class customer service experience.

Nobleus Customer Service Core Values

1. Deliver on the promise of providing EXCELLENCE through outstanding customer service.
   
2. Fall in love with our customer's outcomes (Noble Nation and Noble Partners).
   
3. Be present in the moment with every customer. The most valuable thing you can give a person is your presence.
   

1. Pursue growth and learning, and strive for excellence.
   
2. Establish open and honest relationships through genuine and empathetic communication.
   
3. Must be a team player who engenders positive team and family spirit.
   
4. Do more with less (KISS principle, do not over complicate)
   
5. Be passionate and determined - all you need is the drive to succeed.
   
6. Be humble.
   
7. Remember your WIIFM (What's in it for me) and the WIIFM of those who surround you.
   

Be Positive. Be Passionate. Be Real. Be Incredible, and be SURE to apply quickly. These positions will go fast!

Requirements

Required Qualification & Skills

• Minimum of 2 years of Call-Center experience
  
• Minimum of 4 years of Escalated Customer Service experience
  
• Ability to answer a high volume of calls and /or emails daily
  
• Ability to communicate effectively in English is a requirement
  
• Identify and assess customers’ needs to achieve satisfaction
  
• Moderate to advanced computer skills; navigating multiple online applications (Word, Excel, CRM)
  
• Take the extra mile to engage customers
  
• Previous management experience preferred
  

Soft Skills

• Passion for helping customers and problem-solving
  
• Maintains a professional demeanor and a positive attitude under stress
  
• Excellent written & verbal communication skills
  
• Active listening skills and the ability to ask questions
  
• Ability to concentrate, handle pressure, meet deadlines, and pay attention to detail
  
• ​Excellent conflict resolutions skills; negotiation skills; and time management skills
  

• Take ownership in resolving customer concerns, capturing all of the facts, following the outlined steps to resolve issues, and responding to all inquires
  
• Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem.
  
• Desire to work in a team environment towards common goals
  
• Experience in gathering and interpreting customer needs and requirements
  
• Maintain up-to-date knowledge about company products and services
  
• Bilingual (English/Spanish) skills are a plus!
  

Benefits

• Competitive Salary
  
• Generous PTO policy after 90 days
  
• Health benefits after 90 days
  
• Annual performance-based raises
  
• Bonuses