Customer Service Representative - Service Titan

Location: Remote (Eastern Standard Time) Industry: Home Services / Franchise Operations / Field Service Management About the Role: We are seeking a skilled and reliable Remote Customer Service Representative (CSR) to support operations for a growing home services and franchise-based business. The ideal candidate will have hands-on experience with ServiceTitan , strong communication skills, and the ability to work independently in a remote setup. Key Responsibilities: Manage inbound calls and book appointments through ServiceTitan Dispatch field technicians and optimize routing for efficiency Maintain clear communication with both office staff and field technicians Follow company SOPs and standardized service protocols Support franchise operations with professionalism and attention to detail Key Qualifications: Proficiency with ServiceTitan , including settings and integrations Experience with call handling, appointment scheduling, and dispatching Understanding of U.S.-based franchise or home service operations Ability to learn and follow internal SOPs and communication standards Strong verbal and written communication skills High level of reliability and comfort with weekend availability Comfortable participating in video interviews and onboarding Ideal Candidate Traits: High-energy, growth-focused, and franchise-minded Ready to plug in and begin contributing immediately Able to work independently while adhering to company protocols