Customer Service Representative - SIS Designate - CAF Fanshawe, Base Borden

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Interested in growing your career at Fanshawe College?

Fanshawe College thrives because of its people. We foster a culture of excellence and see opportunities to turn potential into impact. Leading with empathy, belonging, unity, learning and courage, we guide the learning journey of our students, ensuring they are ready for work and life, today and tomorrow.

Working at Fanshawe College

Fanshawe College is committed to the principles of hybrid work and may offer this option to employees whose work can be performed in an alternate location, without adverse impact to the operations of the College, inclusive of our Student and Staff experience. Confirmation of hybrid work options available to you will be clarified upon hire and may be subject to change based on the duties required of your position. Successful candidates will be required to perform work within Ontario and must be available to work on campus, as required.

Campus Location:

Department:

Remote Type:

Location: Borden, Ontario

Support Staff employees, as defined by the Full-Time Support Staff Collective Agreement, will be given first consideration.

Note: This is for 1 Regular Full-Time vacancy. This position requires you to work in person at the Base Borden Campus. This position is deemed a critical replacement vacancy.

Payband: This position is paid at Payband E, $30.43 - $35.11 per hour.

Why this Role is Important

Under the supervision of the Operations Manager, the Customer Service Representative - Student Information Systems (SIS) Designate is responsible for providing customer service, secretarial and clerical support with primary responsibility as the Student Information Systems (SIS) liaison for CAF - Fanshawe. The incumbent is the first point of contact for walk in and telephone inquiries.

How You’ll Make an Impact

SIS designate support to include:

• Assigns class letters (program sections) for all programs
• Monitors mid-term and final grading, and academic standing activities according to scheduled deadlines
• Liaises with faculty on an ongoing basis to prompt for, and obtain information (e.g. grades) by the due date according to College procedures
• Solves registration and student record issues or determines appropriate course of action for student to take
• Collates from academic records graduation lists, verifies accuracy, and liaises with the Office of the Registrar to exchange records
• Processes and maintains school records for internal and external course credits. Follows up with students if correct documentation is missing
• Assists with generation and distribution of class lists for faculty at the beginning of each academic term
• Generates and distributes class rosters for faculty at the beginning of each academic term
  • mails letters to applicants and registrants as needed, including collating packages as required
  • maintains student records filing system
  • posts Faculty and Program timetables each semester

Registration and Liaison duties:

• Course and program enrolment/registration for CAF - Fanshawe
• Plans and participates in development of Orientation Schedule for students
• Runs admission reports from system, and program registration and verifications for all first semester
• Adds applications and verifies advanced standing and PLA data and maintains all related documentation; processes add/drop courses for readmission students
• Determines status of student registration i.e. part-time or full-time and initiates the appropriate paperwork and advises the student and faculty of the correct procedure to follow
• Liaises with cooperative education consultants to obtain information necessary for graduation from co-op programs
• Assists both faculty and students with academic matters relating to the system
• Liaise with student regarding all matters of registration from course enrolment to credit approval/denial to eligibility for graduation
• Collects and updates systems for applicant supplemental submissions

Performs front-line reception and clerical duties for the CAF - Fanshawe

• Serves as first point of contact for the office, answering telephone inquiries and dealing with a variety of callers and walk-in clientele
• Establishing the nature of the inquiry to ensure that student/staff/faculty are directed to the appropriate party or service
• Distributes all messages to and from student/faculty/staff
• Maintains calendars and books appointments for Executive Director, Operations Manager, Academic Advisors and when required Coordinators and other staff
• Monitors office supplies, instructional and photocopier supplies and ensures an adequate stock is maintained, will purchase/order as required
• Arranges for maintenance to photocopiers when required, training on photocopiers as required
• Distributes mail, sends and distributes incoming faxes to the appropriate parties
• Collects and date stamps student assignments for school and distributes to faculty
• Maintains school contact information records by updating telephone lists and active directory information

Complete updates to Course Outline Mapping and Management System (COMMs) each semester:

• Types and formats COMMs and submits to Operations Manager for approval
• Tracks submission of all COMMs, ensures all are received on timely basis, so modifications can be made by deadline
• Maintains the school program and course outline information binders

Other duties as assigned, including:

• Provides back up to other CSR and SIS Designates within the Faculty
• Assists with College approved activities such as College graduation ceremonies, Instructional Feedback Surveys, and KPI surveys

What You'll Bring

• Post-secondary two (2) year diploma or equivalent in Office Administration, Business or equivalent combination of academic education and related work experience
• Minimum one (1) year of experience in a team environment in an academic service office using a variety of computer software packages such as word processing and spreadsheets
• Familiarity with student information systems in a post-secondary work environment would be an asset
• Strong organizational skills, time management skills and attention to detail
• Ability to multi-task and work independently
• Excellent verbal and written communication skills

Ready to Apply?

If you’re ready to strengthen our student experience and contribute to something bigger — we’d love to hear from you. Submit your application by the specified closing date.

Fanshawe College uses Workday to manage recruitment and hiring processes.

Educational Credentials

While transcripts are not required for the interview, they are mandatory as a condition of employment.

Equity, Diversity and Inclusion

Fanshawe College is an equal opportunity employer. We are committed to equity, value diversity, and welcome applicants from diverse backgrounds.

Accommodation

Fanshawe College provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, the hiring manager and the recruiter leading the recruitment will work with the applicant to meet the job applicant’s accommodation needs. Accommodation requests per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act can be emailed to: askhr@fanshawec.ca

Land Acknowledgement

Fanshawe College would like to acknowledge and honour the Anishinaabe, Lotinuhsyuní and Lenape people of southwestern Ontario as the traditional owners and custodians of the lands and waterways where Fanshawe College is located.

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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A place where you belong:

Embark on a fulfilling career journey with us! We're more than a job; at Fanshawe College you become part of a community that values your growth. We are dedicated to nurturing your success with exceptional resources, technology, and professional development. Learn more below and find out why a career at Fanshawe should be part of your future.

Fanshawe provides:

- Competitive compensation

- Comprehensive Benefits Package

- Defined benefit pension plan

- Generous vacation and holiday entitlements

- Full-time employees start at a minimum of 3 weeks of vacation per year in addition to our paid college closure from Dec. 25 – Jan. 1

- Prepaid leave/salary deferral plan

- Subsidized maternity and parental leave

- Family tuition program

- Flexible work policy

- Employee and Family Assistance Program

- Corporate Discounts through CAUBO

Professional Development

Education is at the heart of the Fanshawe experience for both students and employees. Organizational Development and Learning provides professional development and training opportunities for employees to grow and develop new skills.

Fanshawe also offers:

Tuition reimbursement and subsidy programs

Professional development leave

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Fanshawe College is proud to offer a lifetime retirement pension. Find out more information on the CAAT Pension Plan website:

• Full-time Job Postings: DBprime Plan

• Part-time Job Postings: DBplus Plan