Benefits:

401(k)
401(k) matching
Competitive salary
Paid time off
Parental leave
Training & development

ROLE DESCRIPTION:

As a Customer Service Representative with Brandon Jones State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

Establish customer relationships and follow up with customers as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

Ability to obtain Property, Casualty, Life, and Health insurance licenses (employer sponsored)
Able to effectively relate to a customer, answer their questions, and anticipate their needs.
Excellent communication skills to assist customers and coordinate with other agency team members
Proactive in problem-solving

BENEFITS:

Base Salary (not hourly) and the ability to earn commission and bonuses
Growth potential/Opportunity for advancement within my office
Paid time off (19 days + Federal Holidays + ability to earn more throughout the year)
Retirement benefits
Valuable career-building experience
Hybrid work - some days in office and some days from home every week
Stipend

Flexible work from home options available.

Compensation: $45,000.00 - $65,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Hendersonville, NC and help customers with their insurance and financial services needs, including:

Auto insurance
Home insurance
Life insurance
Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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