NI
Customer Service Representative - State Farm Agent Team Member
- Salary
- $19–$22/hr
- Hiring from
- United States
- Work type
- Hybrid
- Posted
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Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
ROLE DESCRIPTION:
As a customer care representative with Nicco Vella Insurance, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. This position is to be the customer service rep or all non - State Farm home insurance policies through our clearinghouse. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
- Ask questions to uncover customer needs
QUALIFICATIONS:
- 2-20 and willingness to obtain before start date
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Flexible work from home options available.
Compensation: $19.00 - $22.00 per hour
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Orlando, FL and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
