Customer Service Representative (US time zone)

Job description We are looking for a dedicated Customer Service Representative to join our team. As a CSR, you will be the primary point of contact for customers, ensuring their inquiries, issues, and concerns are resolved in a timely and professional manner. You will play a key role in maintaining customer satisfaction and strengthening our company's reputation. Responsibilities Assist customers with product inquiries, orders, returns, and troubleshooting via phone, email, or live chat. Effectively resolve customer complaints and issues with a focus on providing a positive experience. Maintain an in-depth understanding of the company's products and services to offer accurate and helpful information to customers. Communicate with customers clearly, both verbally and in writing, ensuring a friendly, professional, and empathetic tone. Assist customers with order placement, tracking, and returns as needed. Ensure that customer inquiries are followed up promptly and resolve any ongoing concerns to ensure customer satisfaction. Keep accurate records of customer interactions and transactions in our CRM or ticketing system. Work closely with the sales, technical support, and other departments to resolve issues efficiently and improve customer service processes. Gather customer feedback to help improve our products, services, and internal processes. Requirements High school diploma or equivalent. A college degree is a plus. Previous customer service experience preferred but not required. Training will be provided. Strong communication skills, both verbal and written. Problem-solving and decision-making abilities. Proficiency with customer service software, CRM systems, Google Suite, and Microsoft Office Suite. Ability to work independently and as part of a team. Excellent interpersonal skills and a positive attitude. Ability to work under pressure in a fast-paced environment. Working hours Work full time on US time zone. Ability to work remotely. Compensation $1000 per month (final amount based on evaluation during the interview and clients confirmation) Compensation will be provided in US Dollars.