Customer Service Representative with French (12 months)

In this role, you will be responsible for processing customer orders from booking to invoicing, ensuring timely communication, accurate order management, and effective issue resolution. You will work closely with customers, sales teams, technical support, planning, and logistics functions to ensure customer expectations are met while maintaining high standards of service excellence.

We look forward to seeing your application!

• Manage customer orders throughout the entire order-to-cash process, ensuring accurate and timely execution.

• Serve as the primary point of contact for customer inquiries, providing professional support via phone, email, and other communication channels.

• Monitor order progress and proactively communicate updates, changes, delays, and resolutions to customers.

• Collaborate with Sales, Technical Support, Planning, Logistics, Finance, and other internal teams to address customer needs and resolve issues.

• Ensure compliance with pricing policies, trade regulations, company procedures, and contractual requirements when processing orders.

• Support customers with documentation, delivery information, product availability, and other order-related requests.

• Escalate complex issues when necessary and contribute to effective problem-solving and customer satisfaction.

• Identify opportunities for process improvements and contribute to the continuous enhancement of customer service operations.

You build strong customer and stakeholder relationships by delivering responsive, high-quality support and maintaining a focus on positive outcomes. You communicate clearly and effectively across functions, ensuring information is shared accurately and in a timely manner. You work collaboratively with diverse teams to solve problems, improve processes, and achieve shared goals. You demonstrate adaptability, sound judgment, and attention to detail while managing multiple priorities in a dynamic environment.

• Experience in customer service, commercial support, after-sales operations, technical support, quotation management, or a related business function.

• Proficiency in French and English, with the ability to communicate effectively in both written and spoken formats.

• Experience working with Microsoft Office applications and business systems such as ERP platforms.

• Strong customer focus and effective communication skills.

• Attention to detail, problem-solving capability, and a proactive approach to work.

• Ability to adapt to changing priorities and manage tasks with flexibility.

• Commitment to ethical business practices, compliance requirements, and information security standards.

Preferred Qualifications that Set You Apart:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

Make this great opportunity yours!