Customer Service Representativee

Role Description The Customer Service Representative at Black Canadian Community Cultural Centre of New Brunswick (BCCCC-NB) is a part-time, hybrid role based in Abu Dhabi Emirate, United Arab Emirates, with some flexibility for work from home. The role involves responding to inquiries via phone, email, and digital channels, providing accurate information about programs, services, and events, and ensuring a welcoming, inclusive experience for all community members. The representative will resolve issues, document interactions in the customer database, and follow up to ensure satisfactory outcomes. Additional responsibilities include supporting registration processes, maintaining up-to-date records, preparing basic reports on service trends, and collaborating with internal teams to improve service delivery. The role may also involve occasional support at on-site events, front-desk coverage, and participation in training to stay current with organizational policies and community needs.
Qualifications

• Strong customer-facing skills, including Customer Service and Customer Support, with a focus on clear communication and professionalism.
• Ability to nurture positive interactions and outcomes through Customer Satisfaction and Customer Experience skills.
• Confident, courteous communication over the phone, demonstrating excellent Phone Etiquette.
• Good written and verbal communication skills in English; additional languages commonly used in Abu Dhabi are an asset.
• Comfort using CRM systems, email platforms, and basic office software (e.g., word processing, spreadsheets).
• Proven ability to work in a multicultural, community-oriented environment with respect and cultural sensitivity.
• Strong organizational skills, attention to detail, and ability to manage multiple inquiries and tasks simultaneously.
• Previous experience in customer service, community services, nonprofit, or cultural organizations is an advantage.