Customer Service & Sales Support VA (KC)

Position: Customer Service & Sales Support VA (Pressure & Soft Washing) Location: Remote | Full-Time We are looking for a reliable and proactive Customer Service & Sales Support Virtual Assistant to handle inbound communication, manage leads, and keep operations running smoothly for a growing pressure and soft washing business. This is a client-facing, phone-forward role where you'll be the first point of contact—providing a warm, human experience while ensuring fast response times and high conversion rates. Key Responsibilities: Inbound Communication Answer incoming phone calls professionally Respond quickly to texts, Facebook messages, website inquiries, and other leads Provide a friendly, relationship-focused customer experience (no robotic replies) Lead Management & Qualification Collect key details from every inquiry (name, address, service type, photos/videos) Enter and manage leads داخل Housecall Pro (CRM) Keep job statuses updated and organized Ensure fast response times to maintain high close rates Quotes & Estimating Support Prepare and send quotes based on: Website form data Photos/videos submitted by customers Google Earth / Zillow references Either assist with pricing or fully handle quoting based on clear guidelines Flag complex jobs or unusual cases for review Scheduling & Calendar Management Book jobs and estimates directly into the calendar Optimize scheduling for efficiency (routes, timing, job flow) Ensure the field team has a clear, organized daily schedule CRM & Administrative Support Manage and update all activity in Housecall Pro Track follow-ups and pipeline stages Set up and manage follow-up systems for: Unsold quotes Repeat customers Maintain inbox organization so no lead or message is missed Customer Service & Retention Build strong relationships with customers through friendly, professional communication Ensure clients feel taken care of, increasing repeat business and referrals Reporting Send daily summary reports including: New leads Quotes sent Jobs booked Follow-ups completed Any issues or items needing review Requirements: Proven experience in customer service, sales support, or virtual assistance Strong phone communication skills with a clear, natural-sounding voice Ability to build rapport and provide a personable, human touch Highly organized with strong attention to detail Ability to multitask and manage a high volume of inquiries Experience with Housecall Pro or similar CRM is a plus Comfortable using tools like Google Maps, Zillow, and basic online research for estimates Proactive mindset with the ability to take ownership and solve problems independently What We're Looking For: Someone reliable who can take full ownership of inbound communication and lead flow A fast responder who understands the importance of speed-to-lead A team player who keeps everything organized so operations run smoothly A professional communicator who can represent the brand with confidence