Customer Service Self Pay Specialist I, Sinlge Billing Office, Full-Time, Days, Baptist Metro Square

About Baptist Health
Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.

Baptist Health is hiring a Customer Service Specialist to join our Integrated Single Billing Office (SBO) team at Baptist Metro Square in Jacksonville, FL. This is a full-time day shift opportunity.

Our Integrated Single Billing Office supports patients and families with billing questions, payment options, and account resolution for hospital and professional services across Baptist Health. In this role, you will serve as a key point of contact for patients, guarantors, insurance companies, attorneys, and other third parties while helping resolve inquiries efficiently and accurately. The ideal candidate demonstrates strong medical billing and customer service skills, proficiency with Epic, and a commitment to delivering compassionate, patient-centered service.

Customer Service Specialist Job Responsibilities:

• Handle a high volume of patient inquiries through inbound and outbound telephone calls, interactive voice recorder (IVR) messages, MyBaptistChart inbasket messages, and social media.
• Resolve patient, guarantor, and third-party inquiries related to hospital and professional billing services accurately and promptly.
• Process patient payments and establish payment arrangements in accordance with established procedures.
• Coordinate and monitor timely responses from Baptist Health regarding contested accounts.
• Navigate Epic and other applicable systems to research accounts, document interactions, and resolve billing questions.
• Communicate effectively with patients, insurance companies, attorneys, providers, and other stakeholders to support account resolution.
• Demonstrate Baptist Health Core Values by approaching each interaction with empathy, compassion, professionalism, and a focus on the patient and family experience.

Customer Service Specialist Experience:

• 1–2 years of billing experience required.
• 1–2 years of medical billing experience required.
• 1–2 years of customer service experience required.

Customer Service Specialist Education & Credential Requirements:

• Related degree or high school diploma required.

Preferred Certifications — one or more preferred:

• Certified Healthcare Access Associate (CHAA).
• Certified Revenue Cycle Representative (CRCR).
• Certified Revenue Cycle Specialist (CRCS).

If you are interested in this Customer Service Specialist position at Baptist Metro Square please apply now!

Serves as the point of contact for the Baptist Health integrated single billing office customer service center handling a high volume of patient inquiries through inbound and outbound telephone calls, interactive voice recorder (IVR) messages and MyBaptistChart inbasket messages and social media
• Responsible for the timely, accurate resolution of patient, guarantor, and third party (ie insurance companies, attorneys, providers) inquiries for hospital and professional services provided by the Baptist Health enterprise
• In addition to resolving inquiries, functions include processing of patient payments, establishing payment arrangements, coordinating and monitoring timely responses from Baptist regarding contested accounts
• Highly engaged in the Baptist patient and family experience, each Customer Service Specialist must be efficient and effective on the technical aspects of Epic but also demonstrate the Baptist Core Values with empathy and compassion.

Primary Location:

Metro Square
3563 Philips Hwy
Jacksonville, FL 32207
United States of America

Baptist Health’s care for the community spans generations. Together, we’re the largest group of people in Northeast Florida focused on innovative health care for patients, improving the health equity of our neighbors, and creating a welcoming workplace for team members where everyone’s voice is heard.