Customer Service Specialist

Description Fathom Realty is looking for a Customer Service Specialist to join our dedicated team in Cary. This full-time, remote position offers an excellent opportunity for entry-level candidates eager to kickstart their career in the real estate and mortgage industry. As a Customer Service Specialist, you will be the first point of contact for our clients, providing exceptional support and guidance to ensure a smooth and satisfactory experience. You will play a crucial role in addressing client inquiries, resolving issues, and enhancing our overall service quality, all while contributing to our mission of delivering outstanding real estate solutions. We offer a competitive hourly salary range of $20 - $25, along with a supportive work environment that values professional growth and development. Responsibilities Assist clients with inquiries via phone, email, and chat Provide accurate information about services and procedures Resolve client issues promptly and effectively Maintain a positive and professional demeanor at all times Document client interactions and feedback in the system Collaborate with team members to improve service quality Participate in training sessions to enhance product knowledge Support other departments as needed to ensure client satisfaction Requirements High school diploma or equivalent Strong communication and interpersonal skills Ability to work independently in a remote environment Basic knowledge of real estate or mortgage processes is a plus Proficiency in using customer service software and tools Excellent problem-solving skills and attention to detail Ability to handle multiple tasks and prioritize effectively A positive attitude and a passion for helping others