Customer Service Specialist

Job Responsibilities: Fulfill and support sales orders Track and follow up closely with Sales and customers on back-orders’ status Provide customer support. Attend to all customers’ inquiries and provide assistance as and when necessary. Advise customers on Stock available and lead time Coordinate and expedite with factories and internal departments on customer orders and delivery matters. Monitor factories schedule and update according in Oracle Coordinate with Sales and customer on quality issues and good returns, etc. Coordinate with Sales and customer for Calibration completion and training and license , etc. Coordinate with Customer to arrange shipment in month end Coordinate with Finance department on customer payments Issue credit notes to customers Liaise with English and Chinese speaking customers. Support internal and external audit requests. Participate in quarterly cycle count and annual stock take E- Filing of Purchase PO and other sales related documents Prepare Purchase Order / Internal Requisition Knowledge of Oracle is added advantage Good Communication skills & fast learner