Customer Service Specialist

Job Title:

Customer Service Specialist

Job Description

Join a respected Federal Government department that plays a key role in shaping Australia’s financial wellbeing.

Join a respected Federal Government department that plays a key role in shaping Australia’s financial wellbeing.

Comfortable with people. At ease with money. Monday to Friday, from home.

This role is a great fit if you’ve got solid work experience behind you and you’re comfortable having conversations about money. You don’t need a contact centre background - just a track record of showing up, following process, and handling whatever comes your way with a level head.

If you’ve come from banking, insurance, accounting, retail finance, government, or any customer-facing role where accuracy and doing right by people mattered - we’d love to hear from you.

What You’ll Be Doing

• High-volume inbound calls - financial and government matters

• Strict script and compliance adherence

• Applying financial literacy to guide customers clearly and accurately

• Maintaining professionalism across a range of conversation types

The Details

• 💰 $26.70/hr + Super + Incentives - with pay increases as you expand across business lines

• 🏠 100% permanent Work From Home

• 📅 Monday–Friday only | 7.6hr shifts with rotating start times between 7am–12pm AEST

• 🖥️ Equipment provided (Paramatta CBD collection required)

• 📋 Multiple intake dates across June and July 2026 - apply early, security clearance can take up to a month once submitted

What You Bring

• Professional experience in a role where accuracy, compliance, or financial concepts mattered

• Comfort working within scripted, process-driven environments

• A solid grasp of financial concepts - numbers shouldn’t faze you

• Strong communication, composure, and attention to detail

• Reliable home internet (min. 50Mbps↓ / 20Mbps↑) and a private workspace

Requirements

Why Concentrix

Concentrix is a global leader in customer experience with long-standing client partnerships. This isn’t just a stable role - it’s work that makes a real difference. Every call supports Australians accessing essential services, and your contribution is seen and valued from day one.

• 💼 Career growth based on passion and aptitude - clear pathways, real stretch opportunities

• 📚 20,000+ LinkedIn Learning courses, all access, plus Concentrix University

• ❤️ 24/7 wellbeing support via Sonder - physical health, mental wellbeing, safety, and personal needs

• 🌟 Empathetic, accessible leaders invested in your success - removing barriers, not adding them

• 🏆 Incentives, bonuses, and everyday recognition - your contribution is seen and valued

• 🚀 Confident from day one with thorough onboarding and support that keeps going

*Applicants must be 18+, hold Australian Citizenship, and be able to complete all required Police and Government Security checks.

Location:

AUS Work-at-Home New South Wales

Language Requirements:

Time Type:

Full time

About Us

Mission:

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview:

We power the brands of the future.
Some call us a global technology and services leader.
But we’re so much more.

Human-centered, tech-powered, intelligence fuelled.
Every day we’re busy helping over 2000 of the world's best brands
solve their toughest business challenges.

Whether it’s……
designing game-changing brand experiences,
building and scaling secure AI technologies,
or building loyalty to drive revenue.

We’ve got them covered. But how?

We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale.

We’re the strategic thinkers who designbrand-defining experiences.
The technologists & engineers who buildsmarter solutions.
And the operational experts who run it all and make it work seamlessly.

By integrating strategy & design with data & analytics, enterprise technology,
and digital operations.
You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.