Customer Service Specialist

The Impact You'll Make

As a Customer Service Specialist at DEVI by Danfoss, you’ll play an important role in creating a smooth and reliable experience for our customers. From answering product questions to managing orders and resolving issues, your work will help customers get the right support at the right time.

You’ll be at the center of the customer journey, connecting customers with Sales, Logistics, Fulfilment, and Warehouse teams. You’ll also have the opportunity to improve how we work, contributing to digital solutions and processes that make customer service simpler and more effective.

You’ll join a collaborative team where you can combine your customer service skills, commercial awareness, and problem-solving ability to make a visible difference every day.

You can work in one of our locations: Sofia (Bulgaria) or Grodzisk Mazowiecki (Poland), the job shall be hybrid. We offer fixed term 1,5 year contract.

What You’ll Be Doing

• Manage customer orders from request to delivery, including incoming and blocked orders, while working with Sales, Logistics, Fulfilment, and Warehouse colleagues to meet customer expectations.
• Keep customer and product information accurate in SAP and Salesforce, including pricing and product data, so customers and colleagues can rely on high-quality information.
• Support commercial activities and reporting, including outbound sales activities, customer service reporting, bonus management, and the annual price review process.
• Support customers throughout their journey, handling pre- and post-sales questions, calls, orders, claims, and basic technical enquiries by phone and email.
• Help improve the customer experience by identifying opportunities to simplify processes, supporting digital transformation, and sharing knowledge across the Customer Service team.

What We're Looking For

• You have experience in Customer Service, Order Management, or a similar customer-facing role and enjoy finding practical solutions for customers.
• You have hands-on experience using SAP, Salesforce or other customer service or order-related systems. You can work confidently with customer, order, and product data.
• You communicate clearly in English, both spoken and written. Additional languages such as French, Italian, Spanish or other is an advantage.
• You are organized and attentive to detail, with the ability to manage several customer requests and priorities while maintaining accuracy.
• You enjoy working collaboratively, solving problems, and improving processes, with a practical approach to change and a strong focus on the customer.

What You'll Get from Us

• We promote from within and support your learning with mentoring, training, and access to global opportunities.
• You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance.
• We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
• You’ll receive benefits on top of your salary. More information shall be provided during the recruitment process.

Ready to Make a Difference?

If you enjoy helping customers, solving problems, and working with colleagues across the business to deliver a great experience, we’d love to hear from you. Apply today and help us create an even better customer experience at Danfoss.

Our Commitment to Transparency

Salary ranges listed reflect only primary location and currency. For local salary ranges and specific benefits in your preferred hiring location, please ask your Talent Acquisition representative for more information.

The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Any benefits listed do not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Want to know more? Please visit our FAQ Page.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.