Customer Service Specialist I

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Customer Service Specialist I

Position Summary

Responsible for processing customer orders, providing customer support, and managing orders throughout the order fulfillment process, ensuring accuracy, timely responses, and customer satisfaction.

Key Responsibilities

• Enter and process customer orders accurately in the ERP system.
• Respond to customer inquiries via email and other communication channels.
• Monitor orders from entry through delivery, ensuring timely follow-up.
• Provide updates on order status, product availability, and delivery dates.
• Manage order backlog, identifying pending orders and supporting issue resolution.
• Coordinate with Sales, Logistics, Planning, and other internal teams to resolve order-related issues.
• Handle customer complaints, order changes, cancellations, and returns.
• Maintain accurate order information and customer records.
• Meet established KPIs related to order accuracy, response time, backlog, and customer satisfaction.

Minimum Qualifications

• Bachelor's degree completed or in progress in Business Administration, Logistics, or related fields.
• Previous experience in Customer Service or Order Management is preferred.
• Good communication, organizational, and problem-solving skills.
• Customer-focused mindset and attention to detail.
• Knowledge of Microsoft Office, particularly Excel.
• Experience with ERP systems is preferred.
• Intermediate English is preferred.

Key Competencies

Customer Focus • Order Management • Accountability • Communication • Teamwork • Problem Solving • Attention to Detail

Welcome

Thank you for your interest as you consider starting a new career journey with us. As the world leader in serving science, our colleagues develop critical solutions through innovation—and build rewarding careers. Discover their extraordinary stories and connection to our Mission to enable our customers to make the world healthier, cleaner and safer. Their work is a story of purpose. What story will you tell?

About Us

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

Accessibility/Disability Access

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

EEO

Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.