Customer Service Specialist MEA

Customer Service Specialist MEA

Do you enjoy taking ownership from start to finish? Are you motivated by solving complex customer needs and working across teams and markets? Join Essity and make an impact through great customer service across the Middle East and Africa.

About the Role

As a Customer Service Specialist MEA, you will manage the customer journey end-to-end, from order registration and coordination through documentation and ongoing customer communication.

Supporting customers across the Middle East and Africa, you will work across two of Essity’s business areas and partner closely with teams including Sales, Demand Planning, logistics and Compliance. This is a broad customer service role where you will have the opportunity to take real ownership, navigate changing requirements and find practical solutions to keep orders and customer needs moving forward.

What You Will Do

• Order Management: Manage customer orders end-to-end, from order registration through coordination, follow-up and customer communication.

• Customer Support: Act as a trusted point of contact for customers, providing clear updates and resolving order-related questions and issues.

• Logistics Coordination: Coordinate loading and delivery requirements with internal logistics teams to support smooth and timely order fulfilment.

• Demand Coordination: Work closely with Demand Planning when customer orders differ from forecasts or require additional internal alignment.

• Pricing & Documentation: Maintain accurate price lists and prepare complete documentation packages following loading, including customer-specific or regulatory documents where required.

• Problem-Solving: Investigate complex or changing customer requirements, identify the right stakeholders and drive issues through to resolution.

• Cross-Functional Collaboration: Build effective relationships across teams and functions, bringing together the right expertise to support customers and continuously improve ways of working.

Who You Are

• You have completed higher education and bring the structured thinking needed to work confidently with complex customer and order information.

• You have solid experience in Customer Service, Order Management or a similar customer-facing role, ideally with responsibility for an end-to-end process rather than one individual step.

• You have hands-on experience with SAP; experience with SAP S/4HANA is an advantage. You are also comfortable working with numerical and order-related information.

• You are proactive, organized and solution-oriented, with strong communication skills and a genuine sense of ownership. You are comfortable working across teams, managing changing requirements and following complex issues through to resolution.

• You communicate confidently in English, both written and spoken. Additional languages are welcome but are not required.

What We Can Offer You

Our purpose, Breaking Barriers to Well-being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere.

Innovate for Good | Excel Together | Be You with Us

More About Location

This position is based in Dubai, UAE, and offers the opportunity to work in an international environment supporting customers across the wider Middle East and Africa region. The role is office-based, with flexibility around office days and working hours.

You'll join a collaborative customer service team and gain exposure to different markets, customer needs and business areas, while working closely with colleagues across multiple functions.

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About Us

Essity is a leading global hygiene and health company. Our expertise began with the acquisition of the Swedish company Mölnlycke in 1975, through which our roots stretch back to 1849. Today, our sustainable innovations from globally trusted brands, designed for everybody and every body, care for the well-being of 1 billion people in 150 countries every day.

Working at Essity is not just a career but a chance to make the world healthier, safer, and more hygienic. We innovate for good to break barriers and contribute to shaping a healthier future. At Essity, we have a people-first approach where every career is as unique as the individual. We empower employees to excel together and reach their full potential through a winning culture driven by a powerful purpose. Our performance-orientated environment motivates employees to think differently and embrace challenges so we can continue improving lives, every day through better hygiene and health. We provide a sustainable work-life based on flexibility for both employees and employers. We are committed to Diversity, Equity, and Inclusion in everything we do. It is the key to our success in creating an inclusive, collaborative, and caring company culture where you can be you with us. Our purpose of Breaking Barriers to Well-being, enables customers and consumers to lead fuller lives at all stages of life.

Our leading global brands include TENA and Tork, and other strong brands such as Actimove, Cutimed, JOBST, Knix, Leukoplast, Libero, Libresse, Lotus, Modibodi, Nosotras, Saba, Tempo, TOM Organic and Zewa are sold in 150 countries. I In 2024, Essity had net sales of approximately SEK 146bn (EUR 13bn) and employed 36,000 people. We are headquartered in Stockholm, Sweden and Essity is listed on Nasdaq Stockholm. If you want to join a company where dedication to people is powered by innovation, welcome to Essity!