Customer Service Specialist, Scheduling & Cell Logistics 100% (Ref. 2814) - Start January 2027 | 12-month contract | 40% Remote

Our client is a globally leading biopharmaceutical company located in the Neuchâtel area, developing innovative therapies for severe diseases and supporting patients worldwide. Due to continued growth and increasing demand for specialized therapeutic solutions, they are looking for a motivated and dedicated professional to join their team as a

Customer Service Specialist, Scheduling & Cell Logistics 100% (Ref. 2814)

Start January 2027 | 12-month contract | 40% Remote

In this versatile role, you will play a key part in coordinating and monitoring patient-related therapy processes, ensuring a seamless flow of information and operations. You will collaborate closely with treatment centers, Patient Services, Manufacturing, Supply Chain, Commercial teams, and other internal and external stakeholders.

Your main tasks

• Coordinate and monitor therapy and treatment schedules for assigned treatment centers
• Serve as the primary point of contact for scheduling and logistics-related inquiries
• Ensure an efficient end-to-end process throughout the entire patient journey
• Maintain and manage relevant data and information within the appropriate systems
• Analyze and resolve process deviations and initiate appropriate corrective actions
• Support the handling of inquiries related to planning and portal solutions
• Contribute to projects and the continuous improvement of processes and workflows

Your profile

• Bachelor's degree in a relevant field or at least 3 years of professional experience within the pharmaceutical industry in customer service, patient services, account management, logistics or supply chain
• Strong organizational skills and the ability to manage multiple priorities simultaneously
• High level of customer and service orientation with a professional demeanor
• Independent, structured, and solution-oriented working style
• Excellent communication skills and a collaborative mindset when working with diverse stakeholders
• Fluent in English is required, along with fluency in either French, German, Spanish or Italian.

Noah Salzgeber is looking forward to receiving your application documents via our job portal (CV, diploma, reference letters; no motivational letter necessary).

Full discretion is guaranteed and we will gladly answer any additional questions