Customer Service Specialist with English and Polish

Manage Polish and part of Dutch B2B customers' orders, invoices and claims, in compliance with the terms and conditions of sales, as well as take care of after-sales activities, in order to ensure optimal logistics to the customers for the products of SBM Life Science on assigned perimeter.

Customers' Order Management - enter orders in ERP-system (SAGE) and issue invoices, by:

• Reviewing orders for accuracy and completion
• Organizing workflow to meet customer times frames
• Perform on time invoicing of customer orders
  
  

Customers' Claims - handle and resolve, by

• Providing prompt and accurate response to claims inquiries.
• Investigating invoice errors, incorrect or damaged goods sometimes with input from 3PL
• Registering claims in SAGE database
• Issuing credit notes
  
  

Customers' Data and Sales Support - manage customer information and support sales organization in administrative customer communications, by:

• Setting up new customers accounts
• Performing customer verifications
• Updating and maintaining customer accounts and price lists
• Communicating product related information and updating external databases
  
  

Office administration - providing smooth opearting of Polish office

• Managing couriers, post, contact with administrator of the building
• Taking care for regular orders of office supplies
• Managing the internal purchase orders and incoming invoices (KSEF)
• Occassional support for organizing travels and gatherings.
  
  

Profil recherché

Role Requirements

• Fluency of Polish and English, written and spoken
• Dutch is a plus
• Min. 2- 3 years of experience at similar position
• Strong command of MS Excel
• Power BI / ERP system - will be an asset
  
  

DESIRED PERSONAL PROFILE

• Customer and service oriented, proactive approach (towards external & internal environment)
• Can do attitude - natural attitude of searching for solutions
• Strong attention to details, process and structure oriented approach
• Ability to communicating efficiently via phone
• Team player with sense of humor :)
  
  

WE OFFER

In Warsaw we are a small team up to 20 people, we work very cross-functionally, taking the advantage of learning new things, through experience. We are a part of bigger cluster called "North", closely cooperating with colleagues from other geographies like Netherlands, UK, Nordics and CEE.

That Brings Following Benefits

• Diverse International Team: Collaborate and grow within a vibrant team, gaining unique perspectives and experiences that enrich your journey.
• Daily Use of foreign languages: Immerse yourself in a multilingual environment, enhancing your language skills and global communication capabilities on a daily basis.
• Strong Working Culture: Join a company built on values of respect and excellence, where high standards and a supportive environment foster your success.
• Continuous Learning and Development: Fuel your growth with daily opportunities for learning new things and unlocking your full potential in a dynamic work setting.
• Easy access of the office: come here by public transport (metro, tram or bus) or use the parking if needed. Beautifull view on Warsaw from 18th floor is a cherry on the top.
  
  

Benefits

• Hybrid working model (1 day of home office per week) and no dress code :)
• Attractive Medical Care package
• Group Life Incurance
• PPK
• Holiday allowance
• Parking