Customer Service Support Representative
- Hiring from
- Slovakia
- Work type
- Hybrid
- Posted
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Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Purpose of the Role
The Customer Service Support Representative provides administrative support to the Customer Service Team while handling customer inquiries in multiple languages in accordance with company standards.
The role contributes to achieving Customer Service KPIs by delivering accurate, timely, and high-quality support, ensuring a positive and consistent customer experience.
Key Responsibilities
Customer Service Support
Provide administrative support to the Customer Service Team.
Handle customer inquiries primarily through written communication in line with agreed Service Level Agreements (SLAs) and quality standards.
Follow up on customer inquiries to ensure timely and satisfactory resolution.
Identify, prioritize, and escalate complex or urgent customer issues when necessary.
Customer Communication & Case Management
Maintain accurate records of customer interactions and transactions.
Ensure complete, accurate, and professional communication with customers.
Use customer contact management systems and tools accurately and consistently.
Research and retrieve information using internal systems, databases, and available resources.
Collaboration & Process Excellence
Collaborate effectively with Customer Service colleagues and other internal departments.
Support continuous improvement initiatives by identifying opportunities for process enhancements.
Contribute actively to team meetings, knowledge-sharing activities, and departmental projects.
Ensure adherence to company policies, procedures, and quality standards.
Main KPIs
The performance of the role will be measured through the following key indicators:
Operational Performance
Adherence to assigned working hours and scheduled shifts.
Achievement of defined Customer Service SLA targets.
Timely and effective resolution of customer inquiries.
Quality & Compliance
High quality and accuracy of customer communications.
Provision of complete and correct information to customers.
Accurate and consistent documentation of customer interactions and activities.
Compliance with company policies, procedures, and quality standards.
Customer Experience
Contribution to overall customer satisfaction.
Delivery of service excellence and positive customer experiences.
Support of Customer Service Team objectives and performance targets.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
About Us
WELCOME TO THE FUTURE OF COMMERCE
About Shift4
Shift4 (NYSE: FOUR) powers the experience economy, enabling businesses to deliver the moments that matter. Transforming how people shop, dine, stay, and play, Shift4’s commerce technology allows for a seamless experience at any scale. From your neighborhood restaurant to the world’s largest event venues, Shift4 handles billions of transactions annually for hundreds of thousands of businesses around the world. For more information, visit shift4.com.
About Global Blue
Global Blue by Shift4 is the industry leader in Tax Free Shopping solutions, simplifying the tax refund process for international travelers and driving revenue for retailers through a fully integrated commerce experience. As a business partner for the shopping journey, we seamlessly connect shoppers and brands worldwide, powering over 40 million transactions each year. For more information, please visit globalblue.com and shift4.com.
A Global Leader in Financial Technology
75+
Countries
$300+
Billion Processed Annually
300,000+
Customers
1,200+
Technology Integrations
5+ Billion
Annual Transactions
100+
Payment Methods
Our Executive Team
Shift4's experienced senior leadership team helps us push the boundaries of commerce innovation.
Social Responsibility
Shift4Cares
We take corporate social responsibility seriously and strive to make a positive impact on the world around us. The Shift4 team is committed to making a difference in our local communities through volunteerism and other charitable contributions.
Join the Shift4 Family
Our people are our greatest asset, and we’re always looking for driven and innovative individuals to join our fast-growing team.
Click on the link above to learn more about our company culture and view open positions.
