Customer Service Warranty Department
- Hiring from
- United States
- Work type
- Remote
- Posted
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Customer Service Warranty Department
RC Willey is seeking a detail-oriented and customer-focused team member to support our Warranty Department. In this fast-paced role, you’ll assist customers with warranty claims, process service requests, and ensure accurate record-keeping. We’re looking for problem-solving individuals who are committed to providing excellent service and upholding RC Willey’s high standards of quality and efficiency.
Once fully trained, this is a remote position
Ready to Join the Team?
RC Willey offers comprehensive, and exceptional benefits designed to keep you and your family healthy, including:
- Paid Time Off, start accruing from day one
- Medical, dental and vision insurance
- 7 paid holidays – plus, we’re closed every Sunday
- Generous employee discounts on merchandise
- Company medical clinic
- Paid parental leave to support your growing family
- Associate referral program
- Life insurance
- 401(k) with company match to build your financial future
- Wellness incentives
- Annual profit-sharing incentive
- Career growth opportunities
- Tuition Reimbursement for continued learning
- A fun and supportive work environment – be part of a team that values collaboration, recognition, and a great workplace culture
- And more!
Key Responsibilities
- Provide professional and courteous support to customers via phone, addressing inquiries and concerns related to product warranties
- Clearly explain warranty coverage, terms, and service options to customers in an easy-to-understand manner
- Serve as a liaison between customers and internal departments, such as sales and delivery, to facilitate issue resolution
- Coordinate with manufacturers and service centers to ensure timely and effective resolution of warranty-related claims
- Maintain accurate records of customer interactions and warranty claims in company systems
- Stay up to date on company policies, warranty processes, and product information to provide accurate assistance
- All other duties as assigned
Skills and Qualifications
- Strong customer service, problem-solving, and interpersonal skills
- Excellent verbal communication and active listening abilities
- Ability to handle high-pressure situations with professionalism
- Proficiency in basic computer use and accurate typing
- Self-motivated with the ability to work independently and efficiently
- Strong attention to detail and ability to multitask in a fast-paced environment
- Experience in handling customer inquiries, troubleshooting issues, and providing solutions over the phone is a plus
To help keep our associates and customers safe, we perform a criminal background check and a pre-employment drug screen.
