Customer Services & Information Governance Officer

Do you enjoy solving complex problems and helping people find answers? Then join our supportive team and help us deliver better outcomes for customers.

As a Customer Services and Information Governance Officer, you will coordinate responses to corporate complaints, Freedom of Information requests, Environmental Information Regulations requests and Data Protection Subject Access requests. You will help customers find resolutions, support colleagues with information governance matters and use learning from complaints and enquiries to improve our services.

This is a part-time post, working 24 hours per week. The successful candidate will work 24 hours across five working days within the Council’s office hours (set hours across the working week can be agreed with the successful candidate). Hybrid working is available with the option to work from home up to 3 days per week.

We are looking for candidates who:

• Communicate clearly, accurately and confidently with a wide range of people

• Plan and organise a varied workload while meeting competing deadlines

• Use initiative to solve complex problems and improve processes

• Analyse, interpret and present complex information accurately

• Work collaboratively and build effective professional relationships
  

Please download the Job Description and Person Specification for more information.

We are working towards recruiting a workforce that reflects our community, because we recognise the value of diverse perspective and experiences.

Details about accessibility at County Hall are available on our website. If you have any questions about the accessibility of the building, please contact the hiring manager.

Please submit a CV and supporting statement explaining how you meet the five criteria listed above and the 18 essential key skills, abilities, knowledge, experience, values and behaviours listed in the person specification within the attached Job Description. You may draw on relevant employment, voluntary or life experience, education, training or personal interests.

For guidance on preparing your application, please see our how to apply page and our statement on the use of AI.

Interviews will take place in person at County Hall, Lewes, during the week commencing 9 November 2026. The selection process will also include exercises on the same day. If you are unavailable that week, please let us know and we may be able to arrange an alternative date.

Candidates who meet certain criteria are given priority when we shortlist. See our priority status page for details.

This varied role offers the opportunity to combine excellent customer service with specialist information governance work. You will manage your own caseload, contribute ideas for service improvement and develop your expertise, while receiving full support from a small, friendly and approachable team.

We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.

For an informal discussion about this opportunity, contact Sophie Webb, Team Manager Customer Services, at sophie.webb@eastsussex.gov.uk to request a Microsoft Teams call or telephone conversation.

For putting your skills to good use, choose East Sussex!

“It’s a really nice and supportive atmosphere here. Everyone is friendly, very approachable, very supportive of each other, and everyone wants everyone else to do well.” Heather, Specialist Contract Manager