Customer Services Management Leader for PV and BESS

Job Description Summary

The Customer Services Management Leader will lead a team of customer fleet managers, and report to the Solar and Storage Solutions Projects & Services Leader, North America Region, of the GE PCS business.

Job Description

Key responsibilities:

• Manage multiple customer accounts Post-COD including Mid/Upper level customer representatives.
• Focus on driving key performance metrics for the SSS fleet to acceptable ranges for all customers.
• Oversee critical customers warranty obligations, spare parts and services orders.
• Lead fleet management team on critical issues and work with NAM resource leader to ensure effective strategy on resources for warranty/service in NAM.
• Oversee resolution of critical technical issues for multiple customers by working with GE’s engineering organization.
• Set team priorities based on business level priorities directed by leadership.
• Drive customer satisfaction trough effective communication and order management, contract compliance, and meeting expectations with respect to safety, quality and delivery.
• Meet GE business expectations by managing orders plans, safety, quality, schedule, cost, margin, cash flow, and risks. Communicate goals, deliverables, strategies, risks, and opportunities as required internally within GE.
• Collaborate with internal GE functions and business entities to manage service orders and activities.
• Protect GE’s reputation and technology in the market place.
• Promote a diverse and inclusive work environment which encourages employees to achieve excellence in all project and service management metrics.

Required qualifications:

• Bachelor's degree in engineering, business or a related field OR minimum of 10 years of professional experience relevant to the role.
• Minimum 5 years of customer management experience (GE experience preferred) or relevant professional experience.
• Proven track record of leading multi-cultural teams
• Strong interpersonal and influence skills
• Position is a work from home and based in US, with preference for Pittsburgh, PA, Houston, TX, or NY and up to 30% travel is required

Desired qualifications:

• Solar power plant/BESS Power Plant sales, design, procurement, construction, operations, maintenance, and/or service experience
• Strong fundamental working knowledge GE Solar/BESS product sales, manufacturing, testing, and service processes
• Prior Six Sigma Quality lean experience

Additional Information

- This is a remote positionApplication Deadline:For candidates applying to a U.S. based position, the pay range for this position is between $114,100.00 and $190,200.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.Bonus eligibility: discretionary annual bonus.This posting is expected to remain open for at least seven days after it was posted on October 21, 2026.Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.

About Us

Addressing the climate crisis is an urgent global priority and we take our responsibility seriously. That is our singular mission at GE Vernova: continuing to electrify the world while simultaneously working to help decarbonize it.

If we want our energy future to be different…we must be different.

Our mission is embedded in our name. We retain our treasured legacy, “GE,” in our name as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver.

Together, we have The Energy to Change the World. www.gevernova.com