Customer Site Support Technician

POSITION PURPOSE

The Customer Site Support Technician serves as BAC’s field-based technical representative for assigned projects from equipment staging and pre-delivery inspection through installation, commissioning, startup, and turnover.

Working with the Customer Site Support Engineer, the technician provides onsite technical support, assesses equipment condition and installation progress, identifies field issues, and assists with corrective actions. The role provides BAC with direct field visibility to help identify issues early, prevent avoidable delays, and support successful installation and startup.

This is a remote, field-based position located in the Laredo, Texas region with extensive travel to customer and project locations. Occasional international travel may be required.

PRINCIPAL ACCOUNTABILITIES

Site Execution Support

• Serve as BAC’s onsite technical representative during equipment staging, pre-delivery inspection, delivery, installation, commissioning, startup, and turnover.
• Perform pre-delivery inspections to assess equipment condition and identify transportation, handling, or other concerns before equipment is released to the customer site.
• Evaluate equipment condition and installation against BAC drawings, specifications, and published requirements.
• Identify installation deficiencies, equipment concerns, schedule risks, and site conditions that could affect startup or performance.
• Support pre-startup inspections and verify critical startup readiness requirements.
• Provide hands-on technical assistance during commissioning, startup, field modifications, repairs, and corrective activities.
• Perform work in accordance with BAC safety requirements and applicable codes and procedures.

Customer and Contractor Support

• Serve as a BAC field contact for customers, contractors, BAC representatives, and installation partners.
• Provide technical guidance related to equipment handling, assembly, installation, startup, and operational readiness.
• Communicate field conditions and technical concerns clearly to project stakeholders.
• Escalate issues requiring Customer Site Support Engineer, Engineering, Field Service, Manufacturing, Quality, or Customer Assurance involvement.

Issue Identification and Resolution

• Investigate and document equipment, installation, startup, and operational concerns encountered in the field.
• Perform initial troubleshooting and technical assessment to determine appropriate next steps.
• Support corrective actions developed with the Customer Site Support Engineer and other BAC technical resources.
• Perform or assist with field adjustments, repairs, modifications, and component replacement within the scope of the position.
• Verify completed corrective actions and escalate issues requiring specialized technical expertise.

Reporting and Continuous Improvement

• Complete site reports, inspection documentation, field observations, and expense reports accurately and on time.
• Document equipment conditions, corrective actions, photographs, measurements, and outstanding concerns.
• Identify recurring installation, manufacturing, transportation, or startup issues and provide feedback to the appropriate BAC teams.
• Share field observations and lessons learned that support product, process, and customer support improvements.

Miscellaneous

• Maintain tools, equipment, and company assets in proper working condition.
• Maintain a valid driver’s license and ability to obtain a U.S. passport.
• Ability to pass required background checks and OSHA safety training.
• Ability to work in construction environments and confined spaces.
• Flexible and able to adapt to changing schedules, locations, and customer needs.

NATURE AND SCOPE

The Customer Site Support Technician reports to the Customer Site Support Engineer and works primarily in field and customer jobsite environments. The position interacts regularly with customers, contractors, BAC representatives, Field Service, Engineering, Manufacturing, Quality, Customer Assurance, suppliers, and other stakeholders.

The technician works independently onsite, using sound technical judgment to assess equipment condition, installation practices, startup readiness, and field concerns. The position has no direct supervisory responsibility but may provide technical guidance to contractors and field personnel regarding BAC equipment installation requirements and recommended practices.

KNOWLEDGE & SKILLS

Education & Experience

• High school diploma or equivalent required; technical or vocational training preferred.
• Minimum two years of experience in field service, mechanical assembly, industrial equipment installation, commissioning, manufacturing, or a related technical role.
• Experience working independently at customer jobsites preferred.
• Experience with industrial HVAC, evaporative cooling, heat transfer, or similar mechanical equipment strongly preferred.

Technical Knowledge

• Strong mechanical aptitude and knowledge of industrial equipment construction, assembly, and installation.
• Working knowledge of BAC equipment and installation practices, or demonstrated ability to develop this knowledge.
• Ability to read and interpret technical drawings, blueprints, assembly drawings, and schematics.
• Ability to evaluate equipment and installations against drawings, specifications, and installation requirements.
• Familiarity with MIG and Arc welding preferred.
• Proficiency with hand tools, power tools, measuring instruments, and equipment used for field inspection and repair.
• Strong troubleshooting, problem-solving, documentation, and communication skills.
• Basic computer proficiency, including Microsoft Office and electronic field documentation.

WORKING CONDITIONS:

This position requires extensive work in construction and industrial environments, including exposure to hazards associated with installed HVAC and rotating equipment. The employee is regularly required to stand and walk for extended periods and occasionally lift up to 50 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.