Customer Solutions Architect / Technical Account Manager

About Aerowave

Aerowave Technologies delivers expert-driven cybersecurity services across Web3, fintech, and advanced threat intelligence. We secure decentralized ecosystems, blockchain platforms, and critical fintech operations with AI-powered, real-time solutions. Headquartered in Singapore, we help enterprises across Asia stay resilient, innovative, and ahead of evolving cyber risks.

About the Role

We’re hiring a Customer Solutions Architect / Technical Account Manager to own the success of a portfolio of enterprise customers using Cloud Security and AI security tooling integrated with their environments. You will be the trusted technical advisor driving adoption, renewals, and growth, translating business outcomes into concrete product usage, integrations, and measurable security improvements. You’ll thrive in a startup environment that rewards initiative, clarity, and hands-on execution.

Key Responsibilities:

· Own a book of enterprise accounts: drive account health, adoption, renewal, and revenue growth with clear success plans and value realization milestones.

· Guide product adoption toward business outcomes: deeply understand customer challenges and map features/services to measurable results (e.g., risk reduction, compliance coverage, MTTR).

· Trusted technical advisor: provide hands-on technical support and solution guidance across cloud security use cases.

· Enablement & education: deliver demos, feature updates, workshops, and documentation to accelerate learning and adoption of relvant product capabilities.

· Proactive account leadership: run a regular cadence (QBRs/EBRs, weekly standups) to uncover new use cases, surface risks, and coordinate cross-functional actions that protect and grow accounts.

· CNAPP platform integration: lead secure onboarding of customer cloud environments (AWS, Azure, GCP, Alibaba Cloud) into CNAPP platform; guide identity/permissions, connectors, and posture coverage.

· Tooling ecosystem integrations: integrate Splunk, Jira, and related SIEM/ITSM/DevOps stacks with platform for alerting, ticketing, and automation

· Policy & controls customization: help customers tailor security policies, detection rules, and automations; advise on guardrails and least-privilege access.

· Agentic AI SOC platform: understand Agentic AI SOC platform and support customer local deployment if required.

• Audit & Compliance: map CNAPP posture to frameworks (e.g., MAS TRM, ISO 27001, SOC 2); enable automated evidence, dashboards, and policy checks.
• Business Continuity & DR: articulate platform resilience and align security controls to HA/DR objectives in cloud environments.
• Incident Management: triage CNAPP/threat-intel alerts, validate IOCs, document lessons learned, and accelerate remediation with owners.
• Cyber Risk Management: translate misconfigurations/exposures into business risk, prioritize remediation, and track risk burn-down.
• Security Administration: configure RBAC, SSO/federation, and least-privilege patterns; streamline patch/access processes.
• Threat Analysis & Intelligence: tune detections, reduce false positives, align to MITRE ATT&CK, and (as applicable) integrate watchlists/threat feeds.
• Agentic AI knowledge: understand the basic Agentic AI process, especially multi-agent system.

Knowledge and Skills

· 2+ years in a technical, customer-facing role (Customer Success, TAM, Solutions Architecture, Sales Engineering, or similar).

· Proven self-starter with a track record of organizing internal resources toward customer outcomes.

· Ability to uncover evolving requirements and map them crisply to platform features and roadmaps.

· Strong consulting & project management skills; act as a reliable advisor delivering visible business value.

· Executive-ready communication, with a positive “can-do” attitude.

· 2+ years designing/delivering/maintaining Cloud Infrastructure or Cloud Security solutions.

· Exposure to Kubernetes and container security.

· Preferred: 2+ years in security architecture, cloud security, information security consulting, GRC, or enterprise network/security management.

· Solid understanding of Alibaba Cloud, AWS, Azure, and GCP.

· Basic understanding about AI system

· Comfortable building utility scripts/tools with AI support.

· Team player with high integrity; continuously improves processes and programs.

· Proactive, organized, analytical, detail-oriented, and persistent.

· Experience supporting Kubernetes/container platform

· Familiarity with Splunk, Jira, and workflow automation for SecOps/ITSM/DevOps.

· Bilingual English & Chinese for regional stakeholder engagement.

Startup Qualities We Value

• Adaptability: Thrive in a fast-paced, evolving environment with limited resources
• Hands-on mindset: Willingness to take on both strategic and operational tasks
• Growth mindset: Eagerness to be mentored, contribute to technical strategy, and support company growth
• Resilience: A "never say no" attitude towards learning and challenges

What’s On Offer

• Opportunity to make a positive impact
• Flexible working arrangements
• A role that offers broad exposure and learning opportunities in cybersecurity, fintech, and emerging technologies

Requirements:

· Singapore PR or Citizen.

· Bilingual in Chinese and English because you will be dealing directly with regional stakeholders across Asia.

· Fully remote, but we expect you to stay on top of things without being micromanaged.