Customer Solutions Engineering Lead

The Customer Solutions Engineering Lead is a key customer-facing role responsible for the successful deployment and adoption of EDMI's smart metering, AMI, Grid Edge and software solutions across North America.

Acting as the primary technical interface between EDMI and utility customers, this role combines customer engagement, solution architecture, project leadership, operational technology expertise, and technical problem-solving to ensure customers achieve measurable business outcomes from EDMI solutions.
The role will lead customer onboarding, pilots, integrations, and major deployments whilst supporting the development of the North American Customer Solutions Engineering team.

Experience & Qualifications

• Bachelor's Degree in Electrical Engineering, Electronic Engineering, Computer Engineering, or related discipline.
• 5+ years of experience within:
  • Electric Utilities
  • Cooperatives
  • AMI
  • Distribution Automation
  • Grid Operations
  • OT/SCADA environments
• Experience leading customer-facing technical projects.
• Strong understanding of utility operations and distribution networks.
• Experience integrating operational systems and enterprise platforms.

Customer Success & Relationship Management

• Act as the senior technical point of contact for strategic utility customers.
• Build trusted relationships with utility executives, engineering teams, operations leaders, SCADA teams, and system operators.
• Understand customer business challenges and align EDMI solutions to operational and strategic objectives.
• Lead customer workshops, technical reviews, and executive update meetings.
• Drive customer satisfaction, adoption, and long-term account growth.

Solution Deployment & Integration

• Lead end-to-end deployment of EDMI AMI, Atlas, NEOS, Grid Edge and associated software solutions.
• Oversee customer onboarding activities, pilot deployments, proof of concepts, and production rollouts.
• Coordinate integration between EDMI platforms and utility systems including:
  • SCADA
  • OMS
  • DERMS
  • CIS
  • MDMS
  • ADMS
  • Data Analytics Platforms
• Ensure projects are delivered on schedule and meet customer success criteria.

Operational Technology (OT) & Utility Systems Leadership

• Provide subject matter expertise on utility communications networks, distribution automation, and operational technology environments.
• Support customers with:
  • SCADA integrations
  • Distribution automation deployments
  • Field device communications
  • Remote monitoring and diagnostics
  • Grid modernisation initiatives
• Translate utility operational requirements into product and engineering requirements.

Technical Leadership

• Mentor and support Customer Solutions Engineers across North America.
• Establish best practices for deployments, integrations, documentation, and customer engagement.
• Support recruitment, onboarding, and development of future CSE team members.
• Act as escalation point for complex customer issues.

Product & Market Feedback

• Capture customer feedback and market intelligence.
• Work closely with Product Management and Engineering to influence future roadmap development.
• Identify recurring customer challenges and recommend enhancements to products and services.

Commercial Support

• Support sales teams during technical discovery and qualification activities.
• Contribute to proposals, demonstrations, technical presentations, and RFP responses.
• Assist in development of new service offerings and managed service propositions.

Pay range and compensation package

• Attractive and competitive package
• Opportunities for professional growth and development
• Hybrid/remote working
• Flexible working arrangements
• Medical and dental insurance
• 401(k) with 7% employer contribution
• 25 days annual leave plus public holidays