Customer Solutions Specialist – Portugal

About Visor.ai

Visor.ai is an agentic AI platform that helps enterprises automate and optimize customer service with AI Agents across voice, chat and quality management. Our agents learn from each business, take action across systems and handle high-volume interactions, while supporting human agents in complex cases and turning conversations into actionable insights. Our clients achieve up to 85% automation while keeping full control over their customer experience.

Founded in 2016 with headquarters in Lisbon, we work with clients across Europe, Africa and Latin America. Ten years on, we are an established company with consistent growth and a mature product. We have kept what made us different from day one: a dynamic, ambitious team, short decision paths and room for people who want to build.

Your mission

We're looking for a Customer Solutions Specialist to join our Customer Solutions and Success team in Portugal. It's a hybrid role that brings implementation and sales support together: you'll set up our AI solutions yourself and help clients decide to move forward with them.

You won't do it alone. You'll work side by side with our sales, implementation and product teams, plus AI agents that help with research, meeting prep, follow-ups and CRM updates.

Details:

• Location: Lisbon area, remote

• Team: Customer Solutions & Success

• Level: Mid (Specialist)

• Focus: Setting up AI Agents, running demos and supporting the sales team from first meeting to signed proposal

What you'll do

You'll start in implementation: you'll learn our platform and follow a project from start to finish. From there, you'll take on more demos, client meetings and setups on your own.

Support the sale

• Join meetings with prospects and partners, listen to how their operation works and identify the real problem behind each request.

• Prepare and deliver demos of our AI Agents, tailored to each client's context.

• Propose the right solution (channel, flow, integrations) and suggest alternatives when the initial request isn't the best path.

• Help the sales team answer clients' technical and functional questions until they make a decision.

• Prepare and manage commercial proposals, from the client's request to the signed deal.

• Keep the pipeline and CRM up to date, with the status of each opportunity and proposal and clear next steps.

Set up our solutions

• Configure AI Agents: conversational flows, knowledge bases, prompts and API integrations.

• Run low to medium complexity setups end to end, from requirements gathering to go-live.

• For more complex projects, open the project and run a structured handover to the delivery team.

• Test, validate with the client and document what was delivered.

Connect sales and delivery

• Make sure what we sell is realistic and can be delivered within the agreed timeline.

• Bring client feedback and the gaps you spot in demos back to the Product team.

• Stay on top of trends in AI, contact centers and customer service automation.

What we're looking for:

• 3+ years in customer-facing roles such as consulting, pre-sales, software implementation or customer success.

• Hands-on experience in the contact center world (operations, supervision, quality or consulting), with a solid understanding of how the operation works. A career built in contact centers is a big plus.

• A consultative approach: you build rapport easily, listen first and propose solutions, rather than just doing what's asked.

• Comfort presenting to clients and running demos.

• A technical foundation to work with APIs, conversational flows and low-code tools.

• Experience preparing commercial proposals and managing a pipeline in a CRM.

• A team player who enjoys working across Customer Solutions and Success, Product and Delivery.

• Curiosity and willingness to use AI agents every day to multiply your impact.

• Native Portuguese and professional English.

Nice to have:

• Experience with conversational AI, voicebots or chatbots.

• Professional Spanish.

What we offer:

• A competitive fixed salary.

• Real room to grow into sales or account management roles, in a company that's expanding internationally.

• AI agents and product support that take the heavy lifting off your plate.

• Health insurance.

• Meal Allowance.

• A remote-first model. And when you feel like seeing the team, our offices have free coffee, arcade machines, rooftops and terraces, plus regular team events.

Our recruitment process:

We keep things simple, transparent and focused on real examples of your work.

1. Introductory call with our Talent team (30 min).

2. Interview with your future manager, where we'll talk through your experience with clients, implementations and contact centers (60 min).

3. Final stage: a practical case with a discovery and demo role-play (60 min).

4. Reference checks, always with your consent.

Ready to help companies take their customer experience to the next level? Apply through this page, we'd love to meet you.