Customer Success Advisor

Customer Success Advisor

What will you be doing?

As a Customer Success Advisor plays a critical role in developing long-term customer relationships and ensuring customers realize measurable value from their investment. You will take ownership of customer engagement, adoption and success planning, proactively identifying risks, opportunities and areas for improvement while coordinating with Sales, Support, Professional Services and Product teams. Through structured engagement, strong stakeholder management and a clear understanding of customer objectives, you will help improve customer satisfaction, retention and long-term partnership.

Tasks and responsibilities

• Act as the day-to-day point of contact for an assigned portfolio of customers;
• Build strong, trusted relationships with key customer stakeholders;
• Conduct regular customer touchpoints, service reviews and operational check-ins;
• Understand customer objectives and ensure they are getting maximum value from the solutions and services available to them;
• Monitor customer health, engagement and product adoption, proactively identifying areas requiring attention;
• Identify potential customer risks, concerns and blockers early and coordinate appropriate actions;
• Own and maintain customer success plans, actions and follow-up activities;
• Coordinate customer issues across Support, Professional Services, Sales, Product and other internal teams;
• Track open actions, support issues and customer commitments through to completion;
• Help customers understand available functionality, best practices and relevant training or enablement opportunities;
• Support product adoption by identifying underused functionality and helping customers increase utilization;
• Maintain accurate and up-to-date customer information within Customer Success systems;
• Prepare for and participate in customer reviews, ensuring actions, risks and opportunities are clearly documented;
• Identify potential renewal risks, expansion opportunities and additional customer needs, escalating these to the appropriate commercial teams;
• Ensure customer feedback is captured and communicated internally to help improve products, services and the overall customer experience;
• Work closely with colleagues to ensure customers experience a consistent and coordinated service across the organization;
• Manage multiple customer priorities effectively while ensuring agreed actions and commitments are delivered on time;
• Contribute to improving Customer Success processes, reporting and ways of working across the wider team.

The team

You’ll be part of a wider Customer Success team of nine colleagues, based across the Netherlands, UK and Dubai. Our team brings together people from a wide variety of professional backgrounds, including former customers and partners as well as internal specialists. This diversity of experience gives us a broad range of perspectives, knowledge and expertise, creating a collaborative environment where we learn from one another and work together to deliver the best possible outcomes for our customers.

This is you

• Education: completed Bachelor’s degree (preferred);
• Experience: 3+ years as a Customer Success Advisor, or other related role;
• Industry Knowledge: experience in the EHS (Environment, Health, and Safety) or ORM (Operational Risk Management) sector’s preferred;
• Language Proficiency: excellent communication skills in English;
• Business Insight: strong understanding of business operations and financial metrics;
• Advanced Client Management: ability to nurture and sustain deep, long-term client relationships;
• Strategic Data Analysis: proficiency in analysing complex data to guide business and sales decision;
• Effective Presentation: expertise in creating and delivering persuasive presentations to diverse audiences;
• Integrated Coordination: skill in managing collaboration across multiple teams and stakeholders;
• Advanced Sales Knowledge: deep understanding of sales methodologies, processes, and best practices;
• Complex Issue Resolution: ability to resolve intricate client issues efficiently and professionally.

What do we offer?

• Competitive compensation and benefits package;
• Commission plan;
• Flexible, hybrid work setup (3 days per week at home);
• Laptop and mobile phone;
• Engaged, diverse, and quality-driven team;
• A culture that celebrates diversity and values talent;
• Continuous growth and development opportunities.

About Enablon

Join Enablon, a Wolters Kluwer company, and become part of a global technology organisation whose solutions help make a difference every day. Wolters Kluwer provides trusted software, information and expert solutions that professionals rely on when making critical decisions. As part of the ESG business, Enablon helps organisations manage risk, improve operational performance and create safer, more sustainable workplaces. Our customers and partners include some of the world’s leading multinational organisations, operating in complex environments where health, safety, environmental and operational risks are managed every day. You can find out more about Enablon and the work we do here:

Enablon - Wolters Kluwer

Interested in the role of Customer Success Advisor?

Please apply hitting the Apply button.

If you have questions, reach out to Susan Dabrowska (susan.dabrowska@wolterskluwer.com).

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Be the Difference

If making a difference matters to you, then you matter to us.

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day.

We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.

You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

About Wolters Kluwer

Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. ​

​

Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. ​

​

We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. ​

​

We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. ​

​

With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes.​

​

For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook.

Tips & Tricks - Resumes

Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume.

Building Diverse Teams

As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work.

We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion.

This principle is ingrained in our company values and articulated in our Code of Business Ethics.

Our Global Well-being Program

At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.​

​

Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. ​

​

More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women.

Equal Opportunity Employer

To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.

All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.

GDPR