Customer Success and Engagement Director

Customer Success Leadership
Lead and grow the CS team and portfolio


Portfolio Growth
Own 20% growth across existing accounts


Upsell & Expansion
Find, shape and close growth in the base


Engagement & Pre-Sales
Lead enterprise engagement and proposals


Proposals & Contracts
Write offers built to win, not to exist


Stakeholder Mapping
Know budget owners, KPIs, and how to reach them


QBRs & Account Plans
Turn reviews into growth conversations


Team Coaching & Control
Raise the bar, follow up, drive change